SOTI typically upgrades all SOTI Snap tenant instances at SOTI's schedule. When these upgrades happen, expect your SOTI Snap tenant(s) to have anywhere from one to three hours of downtime. The Opt-In / Opt-Out feature enables you to refuse the upgrade or schedule the SOTI Snap upgrades (and the respective downtime) at a preferred date and time of your choosing.

When another user on the same SOTI Snap tenant grants you access to one of their applications, SOTI Snap displays it in the Shared With Me tab. See apps/access_control/set_accesscontrol.html to grant a user access to one of your apps (and for the app to display in their Shared With Me tab).

When you share an existing application (see apps/share/exporting_shareablelinks.html), a table row entry for the shared application (and the respective token) is automatically added to Apps > Shared By Me tab. The Shared By Me tab displays all the applications you have shared (and their shareable tokens).

In order for SOTI Snap's JavaScript to access device details from a SOTI MobiControl Device Agent, you must first whitelist SOTI Snap on the associated instance. To perform the whitelisting, you must upload a certain package to an Android-based profile and then assign the profile to Android devices with SOTI Snapinstalled.