Using SOTI Snap Device Agent Logs

About this task

To access event logs for SOTI Snap apps, do the following:

Procedure

  1. You can use event logs from the SOTI Snap Device Agent or from the app itself.
    1. To access from SOTI Snap Device Agent, navigate to the SOTI Snap event logs: App Catalog > > Settings > View Event Logs.
    2. To access from the app, select > View Logs.

    The Event Logs screen displays.

    SOTI Snap Event Logs
  2. From the Event Logs screen, you can perform the following available tasks with the corresponding procedures:
    Task Procedure
    Sending SOTI Snap Device Agent Debug Report to SOTI Snap Administrators To send SOTI Snap Device Agent debug reports to the SOTI Snap administrators:
    1. Select > Send Logs.

    Results: SOTI Snap Device Agent sends event logs to your SOTI Snap administrator.
    Sharing SOTI Snap Device Agent Logs
    To send event logs for the SOTI Snap Device Agent using email:
    1. Select > Share. The device's default email app opens.
    2. Enter email addresses in the To field. The Subject and Body fields are pre-populated with text but you can change them to suit your needs.
    3. Send the email.

    Results: SOTI Snap Device Agent sends an email with the attached event logs (as a .txt file) to the email addresses you specified.
    Downloading SOTI Snap Device Agent Logs To download event logs for the SOTI Snap Device Agent:
    1. Select > Download.

    Results: SOTI Snap Device Agent downloads the event logs to your device as a .txt file.