Troubleshoot Agent Issues
If you experience issues with your SOTI Snap agent or apps, you may be able to address the issue yourself.
If you can't fix the problem yourself, in the SOTI Snap agent, go to for contact information for your SOTI Snap administrator.
| Issue | Possible Cause | Fix |
|---|---|---|
| Low Memory warning | Your device storage is too full to receive updates for your SOTI Snap apps. | Free up space in your device storage. |
| The SOTI Snap agent won't download the latest app versions | The SOTI Snap agent on your device may be older than the SOTI Snap server that's distributing the apps. | Update your SOTI Snap agent. |