Configure Device Settings

About this task

To configure how devices and app users interact with SOTI Snap and the SOTI Snap agent:

Procedure

  1. In the Settings view, move to the Device Settings tab.
    Device settings section in Settings view
  2. Under Data Sync, choose how the SOTI Snap agent should synchronize data with the SOTI Snap server.
    Sync data automatically over cellular network When enabled, SOTI Snap agent data is allowed to synchronize while connected to a cellular network. Otherwise, the SOTI Snap agent only synchronizes data when it is connected to a WiFi network.
    Sync data while roaming When enabled, the SOTI Snap agent is allowed to exchange data with the SOTI Snap server while the device is connected to a roaming network.

    The Sync data automatically over cellular network option must be turned on to use this option.
  3. Click Save.
    Changes will apply to devices the next time their app catalogs are refreshed or the app is relaunched.
  4. Under Contact Us, enter a Phone Number and Email address that app users can use to contact a SOTI Snap administrator when they experience issues.
    Note: Do not enter contact information for SOTI.
  5. Click Save.
  6. Under Security, choose to enforce HTTPS, apply optional/mandatory PIN or define password complexity for enrollment through email at the device level.
    Enforce HTTPS When enabled, only HTTPS-based API calls added in Run Blockly and Run JS actions are allowed from an app on a device. HTTP-based calls (including links to video URLs) will be blocked and logged in the agent event logs as "HTTP call blocked".
    Note: This setting is applicable to Android devices only. In order to enforce communication over HTTPS for iOS devices, advise app developers to only use HTTPS-based APIs in the app. This setting is only supported in SOTI Snap agent version 3.3 and later.
    Enable PIN When enabled, app users can choose whether or not to create a PIN for their SOTI Snap agent.
    Mandatory PIN When enabled, app users must create a PIN to log into the SOTI Snap agent.

    Choose how long the PIN must be with the PIN must have dropdown selection.
    Note: You can override this setting for individual Enrollment Rules with Enrollment IDs.
  7. Define password complexity requirements that app users must adhere to if they enroll through email.
    Note: These settings only apply to email-based enrollment.
  8. Click Save.
  9. Under Upgrade, configure SOTI Snap agent upgrade settings. These settings are global for all devices in this tenant, but you can override them under individual group settings.
    Disable "Optional Upgrade Notification" for SOTI Snap agent When enabled, the optional upgrade notification does not appear to agent users. This upgrade action is also disabled on the SOTI Snap agent settings page.
    Disable upgrade option in "Forced Upgrade Notification" for SOTI Snap agent When enabled, the forced upgrade notification does not appear to agent users. This upgrade action is also disabled on the SOTI Snap agent settings page.
  10. Click Save.

Results

Your device settings have been updated.