Importing an App From Another User

Before you begin

Important: When you import an app, the imported app is a clone of the original exported app. Any changes to the imported app are not copied to the original exported app. Likewise, any changes to the original exported app are not copied to all existing imported apps.

About this task

To import an app from another user using a shareable link:

Procedure

  1. In the Apps view, select New App > Import App.
  2. Copy the shareable token you received from another SOTI Snap channel into the Shareable Token field.
    1. If the token is valid, the App Name field automatically fills with the original name.
    2. If the token is invalid, an error message displays.
  3. If the creator of the shareable token specified a password, enter it into the Password field.
  4. Optional: For the App Name field, edit the name for the app.
    Restriction: You can not have apps with the same name.
  5. Select Import.
    If you experience any issues, while importing shareable tokens, one of the following may be the cause
    Note: Depending on the settings specified when you exported the app, an imported app may be missing some external dependencies such as account or connection details for data connections. SOTI Snap reports the error when data connections are no longer valid.
    Error Message Possible Cause Fix
    This token no longer exists The creator of the shareable token has deleted the token. Ask the creator of the shareable token to generate a new token.
    This token has expired The expiration date set on the shareable token has passed and the token is no longer valid. Ask the creator of the shareable token to update the expiry date of the token and update the shareable token or to generate a new token.
    This token isn't compatible with your SOTI Snap version

    A newer version of SOTI Snap exported the shareable token and your SOTI Snap console is not up to date.

    • Update your SOTI Snap environment.
    • Contact SOTI Support to fix the issue
    This token has reached its import limit The token has met its import limit. Ask the creator of the shareable token to increase the import limit and update the shareable token or to generate a new token.

Results

Under Apps > My Apps, SOTI Snap lists the imported app.

Tip: You can make changes directly to the imported app or copy it and make changes to the copy. Duplicated apps also appear under the My Apps tab.