Review Status or Retrieve Downloads

About this task

Use the following procedures to review the export status of a report and retrieve the download.

Download Status

About this task

To review the download status of an export, do the following:

Procedure

Open the Apps view, and beside the published app whose records you want to export, select More > Report.
In the Reports Viewer tab, click the Downloads button above the Records table. The Downloads pop-up opens.

Note: If the Downloads button is not visible, no download has been requested, or previous download requests have been removed. See Export App Reports to request a download.

Review the export status. If the status is not fully displayed, hover over the entry to reveal the full detail.

Example list of downloads showing their status

The following table lists the possible export statuses of a report and the available response options.

Table 1. Export Status
Status	Detail	More Button Options
Queued	Report is in sequence for preparation	Cancel
Preparing report	Report is being created and readied for download	No options
Ready to download	Report is available for download	Download Remove
Cancelled	Report production was aborted	Retry Remove
Failed	Report was not successfully created	Retry Remove

Note: Selecting the Remove option deletes the export from the Downloads list, making it unavailable. Make a new export request to add the export to the Downloads list again.

Download or Retry an Export

About this task

To download or retry an exported report, perform the following:

Procedure

Locate the report name from the list of files.
If the Status is Failed or Cancelled, do the following:
1. Click the More button to the left of the Report Name.
2. From the pop-up, click Retry.
3. Monitor the progress of the report. If the report continues to fail, review the report details.
If the Status is Ready to download, follow these steps:
1. Click the More button to the left of the Report Name.
2. From the pop-up, click Download. The file copies to your Downloads folder.

Review Assets in a CSV Export

About this task

When .csv exports include files related to each record (assets), they download as a single .zip file containing the .csv export and the assets. To review assets downloaded with a .csv export, perform the following:

Procedure

Open your File Explorer and navigate to your Downloads folder.
Double-click the downloaded .zip file to reveal its contents.
Copy the contents to a new location, keeping the file and folder structure intact.
In the new location, open the .csv file. The value in the RECORD ID column names the folders containing the assets for that record.
Click the columns with hyperlinks to open the related assets.

Note: Related assets must be in subfolders below the location of the .csv file. The hyperlinks will not work if you move the folders or their contents.