SOTI typically upgrades all SOTI Snap tenant instances at SOTI's schedule. When these upgrades happen, expect your SOTI Snap tenant(s) to have anywhere from one to three hours of downtime. The Opt-In / Opt-Out feature enables you to refuse the upgrade or schedule the SOTI Snap upgrades (and the respective downtime) at a preferred date and time of your choosing.
The Devices view manages users and devices, primarily who can download and use your apps.