Possible Import Issues for Shareable Tokens
If you run into a problem while importing shareable tokens, one of the following may be the cause.
Note: Depending on the settings specified when the app was exported, an imported app
may be missing some external dependencies such as account or connection details for
data connections. SOTI Snap reports the error when data
connections are no longer valid.
| Error Message | Possible Cause | Fix |
|---|---|---|
| This token no longer exists | The creator of the shareable token has deleted the token. | Ask the creator of the shareable token to generate a new token. |
| This token has expired | The expiration date set on the shareable token has passed and the token is no longer valid. | Ask the creator of the shareable token to update the expiry date of the token and update the shareable token or to generate a new token. |
| This token isn't compatible with your SOTI Snap version | The shareable token was exported from a newer version of SOTI Snap than your own SOTI Snap console. |
|
| This token has reached its import limit | The token has met its import limit. | Ask the creator of the shareable token to increase the import limit and update the shareable token or to generate a new token. |