Manage the Inbox

About this task

You can find completed requests and requests that need your approval in the Inbox tab of the SOTI Snap workflow app. To access and review the request, perform the following steps:

Procedure

  1. Open SOTI Snap on your mobile device.
  2. In SOTI Snap, open your custom workflow app and give your credentials. The workflow app opens to show two tabs: Inbox and My Requests.
  3. Go to the Inbox tab. The Inbox lists all pending and approved requests.
    Mobile device screen showing request status.
  4. Tap a pending request. The request opens for review.
  5. At the bottom of the request, select from the following options:
    OptionDescription
    Reject The request does not proceed. If enabled, you can add notes for the submitter. See Add a User Approval and Add a Group Approval about this option when creating a workflow app.
    Approve The request advances to the next step in the workflow. If enabled, you can add notes related to the approval. See Add a User Approval and Add a Group Approval about this option when creating a workflow app.
    Send back The request returns to the submitter for changes and removes from your Inbox. The requestor can resubmit the request. If enabled, you can add notes for the submitter. See Add a User Approval and Add a Group Approval about this option when creating a workflow app.
    Edit The approver can edit the request details before approving it.
    More This option is present on lower resolution devices and has any of the options above when they cannot fit on the screen.