Track Requests

About this task

To review the activity of any request, perform the following steps:

Procedure

  1. Open SOTI Snap on your mobile device.
  2. In SOTI Snap, open your custom workflow app and provide your credentials. The workflow app opens to show two tabs: Inbox and My Requests.
  3. Go to the tab with your request. Tap the request to open it.
  4. At the top of the form, tap the More button. The following options appear:
    User options: Track Request, View Logs, Logout, and Close
  5. Tap Track Request. A timeline of workflow activities and outcomes appears.
    Example of a Track Request page