Supply Chain Crisis Management: What Now? What Next? What Can Technology Do to Help?

Boat with goods being shipped

For many people, the supply chain isn’t something normally thought about. It operates in the background with evidence of its existence being rolling trucks on the roads and stocked shelves in the stores. Really, it may be all about the trucks. If they’re full of goods and gas, everything else will take care of itself.  

Then, of course, the pandemic struck. At its onset, half of humanity (approximately 3.9 billion people) were under some form of lockdown. At the same time, online shopping sales surged by 99% in Canada and by $105 billion (USD) in the U.S.  

These factors revealed weaknesses in transportation and logistics (T&L), resulting in the global supply chain crisis across all industries: 

What Does the Post-Pandemic Global Supply Chain Look Like?

The post-pandemic supply chain could be summarized in two words: diversity and resiliency.  

If you think of the supply chain in a literal sense, you’d picture a linked chain with a beginning and an end. It goes in one direction, and everything is connected to each other. The current global supply chain crisis broke some of those links, thus preventing goods from moving along it. 

The post-pandemic supply chain is more like a networked web with different access points; meaning if one route is unavailable, another one is. For example, if one supplier of, say, microchips is experiencing a delay or shortage, an organization can easily pivot to an alternative supplier without any disruption to operations.  

As a matter of fact, during the pandemic, 48% of businesses worry that their suppliers will collapse while 46% are concerned about supplier bankruptcies 

Here’s another scenario: a carrier (the entity that is legally permitted to ship goods by land, air or water) does not have the proper documentation (such as incorrect cargo declarations) and, as such, is unable to unload upon reaching port. Having instant access to this information would allow the freight forwarder (the organization responsible for organizing shipments from the source to the destination) to resubmit the correct information and, thus, reduce costly delays. 

Supply chain diversity means having multiple options to choose from when it comes to everything such as procuring raw materials, manufacturing, warehouse storage and shipping. Meanwhile, supply chain resiliency is the ability to bounce back when there’s a disruption.  


Technology is Going to Play a Big Role in Future Supply Chain Crisis Management

If diversity and resiliency are the destination for the post-pandemic supply chain, then mobile technology and digitization is how it gets there. 

Even before the pandemic, the shift toward digitization was already taking place around the world. As far back as 2016, 70% of executives had already started the digital transformation of their supply chains. COVID-19 has only magnified the importance of the digital supply chain; even when companies were shuttered and revenues dried up, 92% of businesses did not halt their technology investments in the supply chain. 

So, what can mobile technology do to help bring the supply chain back to normal? 

  • Forecasting: At the outset of the pandemic, there was a 186% spike in toilet paper purchases. Then a spike in hobby items. All this to say that consumer behavior is unpredictable and that leveraging historical trends to predict future ones wasn’t reliable. Artificial intelligence (AI) and machine learning can help direct companies on everything from inventory recommendations to distribution strategies. In fact, 90% of supply chain professionals believe AI will transform the supply chain for the better by 2025. 
  • Sustainability: Road freight is responsible for over 24% of CO2 emissions worldwide and the supply chain causes 90% of a company’s environmental impact. Sustainability has always been important, but the pandemic shifted the focus to maintaining business continuity. Once the pandemic ends, sustainability will be back on the forefront. Sensors on trucks can monitor everything from tire pressure to fuel efficiency and automation can predictively schedule vehicle maintenance to keep that part of the supply chain as green as possible. Meanwhile, eco-friendly warehouses use timers to control lighting, heat, water, gas and temperature.  
  • Quickly onboarding talent: U.S. trucking is short 80,000 drivers and many people who lost employment due to COVID-19 are looking to move into that industry. Technology can be used to attract and retain talent. And because of the supply chain crisis, management and HR departments want to onboard new workers as quickly as possible. Technology can also help with that by pushing learning content onto remote devices via Enterprise Mobility Management (EMM) or through apps as opposed to receiving it via in-class instruction. 
  • 3D printing: The pandemic revealed a stockpile shortage on personal protective equipment (PPE) such as masksface shields and medical equipment like ventilators. 3D printers were able to close the gap and in the U.S., over 500,000 3D printed face shields and 348,000 3D masks have been manufactured and delivered to healthcare workers. With post-pandemic global supply chain crisis management, 3D printers can quickly spring into action to manufacture parts or components when necessary and keep the flow of goods moving. 
  • Mobile barcoding: In global supply chain crisis management, mobile barcoding has numerous benefits. Firstly, it digitizes the pen-and-paper processes that 55% of supply chain organizations still employ. This ensures data is captured accurately and shared quickly. Secondly, it eliminates hand-to-hand paper transfers and typing into a common workstation; giving peace of mind to workers who are still mindful of social distancing.  

Managing Technology is Essential 

When asked, 36% of executives said COVID-19 accelerated the digital transformation of their supply chains; ranging from mobile device deployment to rapid app development to incident management and operational intelligence to management of Internet of Things (IoT) devices. 

Managing technology is equally important for supply chain crisis management as the technology itself. If T&L organizations can’t locate devices, push or pull content, remotely solve issues and access critical device data, they’ll find themselves at a disadvantage when the next supply chain crisis occurs.  

The SOTI ONE Platform allows T&L organizations to reduce the cost, complexity and downtime associated with their business-critical mobile operations. When devices work, people can work; and the supply chain keeps moving.  

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