Get complete management of Samsung devices. Leverage Knox management capabilities on Android Enterprise managed Samsung devices.

Improve compliance with regulation and enable a protected and secure audit trail of device, user and server events captured by SOTI MobiControl. Configure SOTI MobiControl to route Syslog messages to a Syslog server and give IT up-to-the-minute logging and auditing of critical events related to their business mobility.

Give workers hands-free and context-aware information to facilitate and complete jobs faster, without having to stop their work to find the correct documentation or instructions. Deploy Microsoft Hololens holographic computer and head-mounted displays to workers, and secure and manage them completely through SOTI MobiControl.

Support BYOD and corporate-liable Macs. Leverage Apple’s Deployment Programs by enrolling the devices over-the-air using DEP, and by distributing apps using VPP. Eliminate Mac downtime by using business-critical management capabilities, including remote control, location tracking, geo-fencing, scripting and OS update management.

Keep help desk technicians better informed of their most important issues by adding them as Watchers on priority tickets. Whenever an update is made to a watched ticket, Watchers are notified of the update via email giving them real-time visibility into their tickets.

Improve the quality of communication between end users and help desk technicians, and give help desk technicians the flexibility to respond to tickets via email or from the SOTI Assist console. End users and help desk technicians can create and respond to tickets using email. Any text formatting and image attachments are automatically preserved in the ticket.

Enable richer documentation and faster resolution of mobile issues. Record remote support sessions right from the help desk ticket. Use the built-in task manager to view, and even terminate, problematic apps or processes. Resolve common issues on-the-fly by sending SOTI MobiControl scripts to devices.

Eliminate the inefficiencies caused by multi-app, multi-step workflows to increase app adoption and end-user productivity. Create scripts that call multiple app APIs in succession to retrieve and post useful data to the Snap app or backend systems. Link Server Side Scripts to actions in the app, such as the click of a button, to automate tedious workflows involving multiple apps.

Easily integrate SOTI Assist’s help desk capabilities into apps to enable faster resolution of app issues. Include SOTI MobiControl’s device management capabilities in apps to create unique line of business solutions.

Accelerate app development and make more efficient use of development resources. Assemblies – groups of widgets that are pre-configured to work together to deliver advanced app functionality – accelerate app development by solving common design challenges faced by developers. Assemblies include a wizard that gives developers step-by-step instructions how to configure widgets contained within the Assembly and connect them to backend systems.