Your mobility is business-critical
Mobility is critical to the success of your business — you have no time for downtime. SOTI Enterprise Support delivers round-the-clock customer support, priority access to dedicated and knowledgable support staff as well as other exclusive benefits. It reduces the frequency and duration of business mobility downtime so you can focus on your business.
What is SOTI Enterprise Support?
What SOTI Enterprise Support does for your Business
- Access technical support 24 hours a day, 7 days a week, from anywhere in the world.
- Bypass the level 1 support queue and receive assistance from level 2 and level 3 technical support engineers assigned to your account.
- Access to our online training system, SOTI Academy, for an unlimited number of employees.
- A free SOTI MobiControl Cloud test environment for troubleshooting issues, and for testing features and configuration changes.
- An enterprise mobility expert assigned to your account who helps deliver and coordinate your SOTI Enterprise Support.
- Annual in-depth review of your SOTI production environment and a report giving recommendations to improve performance.
- Enterprise Support is currently offered to customers with deployments of more than 500 licenses. This ensures best-in-class specialized support and personalized attention to your unique business needs.