Detailed Comparison Table

Chart summarizing features of SOTI Services.



Feature Standard Support Premium Service Premium Plus Service Enterprise Service Enterprise Plus Service
Number of Devices N/A 1 to 500 1 to 500 501 and above 501 and above
Minimum Order Quantity (MoQ) 1 license 1 license 1 license 1 license 1 license
Technical Account Manager No No No Yes Yes
Advanced Support Team No L2/L3 M-F 9-5
(local time)
L1 after hours
L2/L3 M-F 9-5
(local time)
L1 after hours
L2 and L3
24/7/365
L2 and L3
24/7/365
Hours of Operation 9 AM - 5 PM local 24/7/365 24/7/365 24/7/365 24/7/365
Customer Portal No Yes Yes Yes Yes
Maximum Number of Technical Contacts 5 Unlimited Unlimited Unlimited Unlimited
Root Cause Analysis No No No Upon Request Upon Request
Software Services Components
Access to Device Simulation & Testing Services No No No Yes* Yes*
SOTI MobiControl XTreme Hub Technology No No Yes No Yes
SOTI MobiControl System Health Dashboard No No Yes No Yes
SOTI Identity Multi-Factor Authentication (MFA) No No Yes No Yes
Support Services Components
Quarterly Business Review No No No Yes Yes
Professional Services Hours None None None Yes Yes
Online Training Academy No Yes Yes Yes Yes
Site Visits None None None Annual (optional) Annual (optional)
Additional Product Free Access No SOTI ONE
(3-month trial)
SOTI ONE
(3-month trial)
SOTI ONE
(6-month trial)
SOTI ONE
(6-month trial)
Assisted Product Upgrades None None None Yes Yes
Inclusive Test Environment No Yes Yes Yes Yes
Health Check None None None Yearly Yearly
Webcast Series No Yes Yes Yes Yes
SOTI SYNC Conference Passes No 15% discount
(up to 5)
15% discount
(up to 5)
15% discount
(up to 5)
15% discount
(up to 5)

*Additional Service Fee