Having IT travel to fix a mission-critical printer doesn’t work in today’s economic climate. Here’s why:
-
Printer downtime can reach $39,000 (USD) per hour. Waiting until after a problem occurs is too late. It must be predicted and prevented.
-
Printers are in warehouses, on trucks etc. Physically reaching them to resolve issues is impractical and near impossible.
Printers can’t go down because the revenue and productivity impact are too great. IT personnel can’t get to them because they’re all over the place. What’s the solution?
Easy: Remote printer monitoring from SOTI Connect reduces maintenance and repair .
Proactive Maintenance of Printers Makes Sense
Your car alerts you when you need gas. It’s better to fill up before it empties. You visit the gas station and pay $60 to top it up. That’s the proactive cost.
Out of gas? Pay $150 for a tow truck and $60 to fill the empty tank. That’s $210 total. The reactive cost is 7 times more than the proactive cost.
For printers, you should know when printheads are getting too hot, before they overheat. When firmware is outdated, before a data breach. When ink levels are low, before it runs out.
What’s better? Proactively updating firmware for free. Or reactively updating it after a $950,000 (USD)* data breach?
Printers Go Down, Repair Costs Go Up
Printer downtime chews into revenue. Money is lost because printers aren’t outputting. Labels, barcodes or tags aren’t being printed, so everything grinds to a halt.
Repairing the printer requires:
-
Technician to travel to the printer and diagnose the problem.
-
Purchasing replacement parts or consumables and waiting for them to arrive.
-
Technician to return and install parts or consumables.
It all costs money. The average cost of a third-party printer service call is $330 (USD) and takes four hours*.
Remember that $39,000 per hour downtime number from before? Well, if the average printer service call takes four hours, you’re looking at…well, you do the math.
Stats Marked With * Are From
The BluePRINT for Printer Management Success
Download Your FREE Copy Now
Reduce Maintenance and Repair Costs with Remote Printer Monitoring
With remote printer monitoring from SOTI Connect, you choose what you want to monitor and their performance thresholds.
Use darkness levels, for example. If darkness levels below 50% problematic, you can have SOTI Connect tell you if they’ve reached 60%. Then take proactive action – such as resetting the levels or rebooting the printer – before low darkness levels make it impossible to read printed labels and can bring operations to a halt.
This remote and proactive approach reduces maintenance and repair costs applies to temperature, battery levels and voltage, print speed and other performance metrics.
SOTI Connect identifies small issues before they become big, disruptive and costly problems for your business.
