Linking a Client Tenant from a Managed Service Provider Tenant

Send a linking request from the Managed Service Provider (MSP) tenant to a client tenant through the Multi-Tenant Portal.

Before you begin

  • You must be an administrator of the Managed Service Provider (MSP) tenant.
  • The MSP tenant must have an active Multi-Tenant Portal enabled. See Enabling Multi-Tenant Portal.

About this task

MSPs can send linking requests to client tenants through the Multi-Tenant Portal. This enables the MSP to manage the client’s applications, configurations, and credentials once the client accepts the request.

Procedure

  1. Log in to the SOTI Identity Multi-Tenant Portal Console as an administrator.
  2. From the main menu (), select Account Settings > Manage Tenants.
  3. Select New Linking ().
  4. Enter the following client tenant details:
    • Tenant Name
    • Client Tenant Administrator Email ID
    • Allow Tenant to Delink: Turn on this toggle to allow the client tenant to remove the link from the MSP in the future.
  5. Select Link.

Results

The client tenant administrator receives an email notification to review and confirm the linking request. Once approved, the client tenant is linked under the MSP’s Multi-Tenant Portal.