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SOTI & Epson Partner to Transform Retail & Hospitality Operations

New partnership empowers businesses to deliver seamless customer experiences and drive operational efficiency.

Mississauga, CANADA - September 16, 2025 - SOTI, a proven innovator and industry leader for simplifying business mobility solutions, has announced a strategic partnership with Epson, a global technology leader in retail and hospitality printing. Together, the companies are redefining how businesses manage mission-critical printers to maximize uptime, drive operational efficiency and ensure seamless customer experiences.

Printers and the receipts and labels they produce are the hidden backbone of retail and hospitality operations. When they fail, business grinds to a halt. This partnership simplifies the way organizations oversee their printing environments, enabling a new level of visibility, security and control—all through a single pane of glass.

Setting a New Standard for Reliability and Operational Excellence

This partnership sets a new benchmark for how technology supports these industries, empowering them to operate with resilience, efficiency and a customer-first approach. By combining SOTI’s proven leadership in managing business-critical mobile and industrial printers with Epson’s trusted printing technology, organizations gain a reliable, secure and enterprise-grade solution.

“Printers often go unnoticed—until they stop working. In retail and hospitality, printer downtime can halt everything from checkout to shipping,” said Marc Lapierre, Senior Director of Strategic Partners at SOTI. “Our partnership with Epson changes that. Businesses can now monitor, manage and secure their printers remotely, keeping them running smoothly across every touchpoint. For IT teams, that means less time troubleshooting. For front-line staff, it means reliable tools they can count on. And for customers, it means the seamless experience they expect.”

SOTI and Epson will bring a seamless end-to-end solution for businesses, resulting in greater efficiency for IT teams.

“Our mission at Epson has always been to help businesses operate with efficiency and confidence,” said Michael Weitz, Product Manager, Epson America, Inc. “By combining Epson’s industry-leading retail and hospitality printers with SOTI Connect, businesses gain peace of mind knowing their technology works seamlessly in the background. Their focus stays where it belongs—on delivering a smooth and memorable shopping experience. This partnership is more than just integrating two technologies; it’s about unlocking real, measurable business value.”

Why Printer Management Matters

Printers play a mission-critical role in daily operations. When managed effectively, printers transform from a basic necessity into a strategic asset that supports growth and customer satisfaction.

  • Remote Deployment and Maintenance Through the Printer Lifecycle: IT teams are no longer required to spend valuable time traveling to deploy or fix printer issues. With remote support, they can provide immediate updates, reduce repair costs and minimize downtime.

  • Enhanced Printer Security: IT teams can enforce corporate security standards, monitor printers for security threats and configure SOTI Connect to update certificates automatically.

  • Track Printer Assets to Maximize Value: Ensure that all printer assets are visible and accounted for to prevent unnecessary security breaches, reducing the need to manually count business-owned printers.

About SOTI

SOTI is a proven innovator and industry leader for simplifying business mobility solutions by making them smarter, faster and more reliable. With SOTI's innovative portfolio of solutions, organizations can trust SOTI to elevate and streamline their mobile operations, maximize their ROI and reduce device downtime. Globally, with over 17,000 customers, SOTI has proven itself to be the go-to mobile platform provider to manage, secure and support business-critical devices. With SOTI's world-class support, enterprises can take mobility to endless possibilities. For more information, visit soti.net.

For media inquiries, please contact:
SOTI Media Relations
press@soti.net

About Epson

Epson is a global technology leader whose philosophy of efficient, compact and precise innovation enriches lives and helps create a better world. The company is focused on solving societal issues through innovations in home and office printing, commercial and industrial printing, manufacturing, visual and lifestyle. Epson’s goal is to become carbon negative and eliminate use of exhaustible underground resources such as oil and metal by 2050.

Led by the Japan-based Seiko Epson Corporation, the worldwide Epson Group generates annual sales of more than JPY 1 trillion. global.epson.com

Epson America, Inc., based in Los Alamitos, Calif., is Epson’s regional headquarters for the U.S., Canada, and Latin America. To learn more about Epson, please visit: epson.com. You may also connect with Epson America on Facebook (facebook.com/Epson), X (x.com/EpsonAmerica), YouTube (youtube.com/epsonamerica), and Instagram (instagram.com/EpsonAmerica).