Efficiency at the Forefront: iDC Logistics Now Enrolls New Devices in Minutes with the SOTI ONE Platform
SOTI helps iDC optimize operations with innovative technology and exceptional customer support
Mississauga, CANADA – January 16, 2025 – iDC Logistics (“iDC”), a leading end-to-end logistics company, reports improvements in operational optimization and device downtime after implementing SOTI MobiControl XS. With a growing client base, including the world’s largest retailers and brands, iDC’s need for an innovative, customizable infrastructure to support its growth and address the accompanying challenges became mission-critical.
After nearly a decade of operations, iDC identified significant challenges, including zero visibility into the devices that run its business, a lack of tools for remote troubleshooting and excessive device downtime – all of which took days and additional manpower to resolve.
When a device at iDC went down, a company technician would visit the site to address the issue in person, wasting time and resources. iDC’s IT team needed to manually configure devices individually, which would take up to an hour per device. Furthermore, iDC had no way of knowing if batteries would last full shifts. Its apps were using excessive amounts of data, but it lacked the metrics to pinpoint the root cause. iDC needed to find a full-service Enterprise Mobility Management (EMM) solution that would create an adaptable, future-proofed business model and address its unique challenges – ultimately turning to SOTI.
Since implementing SOTI MobiControl XS, iDC gained real-time visibility across its entire device fleet, allowing the company to quickly troubleshoot issues remotely, reduce downtime from several days to under an hour, and eliminate costly on-site visits. With SOTI XSight Live View*, iDC’s IT team is now able to locate devices easily and access essential device and business data for complete visibility to make informed decisions. Device configuration was simplified, and iDC’s technicians can now enroll devices in just 10 minutes while providing remote support.
“Without SOTI, iDC would not be where it is today,” said Paul Schroeder, Manager, IT Operations at iDC. “The capabilities of SOTI MobiControl XS allow our team to address issues quicker and more efficiently. We have improved our operations across the board, with high productivity levels among employees, and SOTI has truly put us on the road to success.”
iDC employed SOTI XSight’s Battery Dashboards to analyze and optimize battery performance, prolong battery life and predict failures before they happen. The SOTI XSight App Usage Dashboard helps iDC view metrics that indicate which apps use the most data and identify apps that negatively impact productivity. Additionally, SOTI XSight Incident Management allows iDC’s IT team to efficiently manage support tickets by remoting into devices. With a focus on assisting customers to their greatest potential, SOTI has driven iDC toward its bottom line.”
“In an increasingly digitized world, enterprise leaders must ensure they’re future proofing their businesses through meaningful tech investments to stay competitive and adapt to quickly changing client demands,” said Shash Anand, SVP of Product Strategy at SOTI. “With the SOTI ONE Platform, we were able to simplify and modernize iDC Logistics’ business to immediately empower both employees and management to focus on business-critical operations and prioritize projects that push the company forward.”
Learn more about iDC Logistics and its results with the SOTI ONE Platform.
*SOTI XSight Live View - Patent Pending
About SOTI
SOTI is a proven innovator and industry leader for simplifying business mobility solutions by making them smarter, faster and more reliable. With SOTI’s innovative portfolio of solutions, organizations can trust SOTI to elevate and streamline their mobile operations, maximize their ROI and reduce device downtime. Globally, with over 17,000 customers, SOTI has proven itself to be the go-to mobile platform provider to manage, secure and support business-critical devices. With SOTI’s world-class support, enterprises can take mobility to endless possibilities. For more information, visit soti.net.
About iDC Logistics
For nearly a decade, iDC has enhanced operations for leading carriers across a wide range of markets, including consumer electronics, industrial products, food and beverage, general retail and more. Extensive experience, dedicated teams and top-notch facilities allow iDC to deliver best-in-class solutions to innovate companies with B2B and B2C supply chains.
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