SOTI Saves The Steve Holmes Group 120 Hours on Device Updates
SOTI MobiControl increases operational transparency between The Steve Holmes Group and its MEDITECH partners via real-time device configuration and remote employee training
Mississauga, CANADA – June 8, 2023 – The Steve Holmes Group, a preferred MEDITECH mobility and peripheral services provider, reported a significant reduction in mobile device upgrades and staff training needs with the implementation of SOTI MobiControl across its exclusive network of MEDITECH software users. As annual technology spending increases in the healthcare sector and reaches digital maturity, the need for a comprehensive solution to reduce device updates and configuration spending has never been more critical.
The Steve Holmes Group has over 20 years of experience in training hospital staff on Zebra Technologies’ mobile devices and MEDITECH software. With SOTI MobiControl, The Steve Holmes Group can now remotely access and manage all its devices and has reduced the cost and time associated with device upgrades, downtime and training. Previously, this process took more than 12 hours to complete and three to five workdays to ship devices back and forth for each hospital.
“SOTI MobiControl saves our organization and the hospitals we work with significant time and money by eliminating the need to travel to hospitals for device implementation and troubleshooting issues,” said Steve Holmes, CEO of The Steve Holmes Group. “When support is needed, the quick assistance we receive from SOTI’s support team has been outstanding. This highly dependable solution has positively changed the way our organization runs.”
Diagnosing and Configuring Devices in Real-time
Before implementing SOTI MobiControl, The Steve Holmes Group was faced with physically travelling to assist customers with MEDITECH software updates and to train users on their newest Zebra devices. The company’s standard practice of providing organizations with stellar software assistance through the implementation process was beginning to decelerate, creating a greater need for a device management solution.
“Mobile deployments and how devices remain interconnected can make or break a business’ bottom line, especially in the healthcare industry, where every second counts. Relying on SOTI MobiControl, The Steve Holmes Group now uses diagnostic intelligence to remotely troubleshoot devices, minimize downtime and maintain successful software implementation services in hospitals,” said Shash Anand, SVP of Product Strategy at SOTI.
The Relief is in the Upgrade
With SOTI MobiControl, The Steve Holmes Group has streamlined its business with the ability to remotely update and troubleshoot devices in real-time. Rather than travelling to hospitals, the customer now receives the Zebra device, connects to Wi-Fi and has the device running through SOTI MobiControl in under 10 minutes. To assist with a positive onboarding experience, SOTI also provides The Steve Holmes Group with superior training and setup assistance for all devices under management.
“Healthcare providers globally rely on Zebra mobile computers to complete all their tasks on one device and with greater accuracy,” said Chris Sullivan, Senior Director, Vertical Marketing at Zebra Technologies. “Together with SOTI, companies like The Steve Holmes Group improve turnaround time and keep the devices in the hands of clinical workers so they can focus on what matters most, patient care.”
The Steve Holmes Group has saved the hospitals it works with approximately $8,500 USD per device via remote configuration upgrades and staff training during the initial rollout. Clients have reported major time and cost savings for device maintenance and upgrades. Moving forward, The Steve Holmes Group plans to further leverage the capabilities of the SOTI ONE Platform and continue to provide a superb experience for customers.
To learn more about The Steve Holmes Group and its results with SOTI MobiControl, click here.
SOTI is the world’s most trusted provider of mobile and IoT device management solutions, with more than 17,000 enterprise customers and millions of devices managed worldwide. SOTI's innovative portfolio of solutions and services provides the tools organizations need to truly mobilize their operations and optimize their mobility investments. SOTI extends secure mobility management to provide an integrated solution to manage and secure all mobile devices and connected peripherals in an organization. For more information, visit soti.net.
About The Steve Holmes Group
The Steve Holmes Group operates in North America, providing optimization services for MEDITECH software, an on-premises Electronic Health Record (EHR) system. The company prides itself on going the extra mile to assist organizations in optimizing the utilization of MEDITECH software and providing tested and supported solutions to guarantee the successful implementation of new software.
About Zebra Technologies
Zebra (NASDAQ: ZBRA) empowers organizations to thrive in the on-demand economy by making every front-line worker and asset at the edge visible, connected and fully optimized. With an ecosystem of more than 10,000 partners across more than 100 countries, Zebra serves customers of all sizes – including 86% of the Fortune 500 – with an award-winning portfolio of hardware, software, services and solutions that digitize and automate workflows. Supply chains are more dynamic, customers and patients are better served, and workers are more engaged when they utilize Zebra innovations that help them sense, analyze and act in real time. Zebra recently expanded its industrial automation portfolio with its Fetch Robotics acquisition and increased its machine vision and AI software capabilities with the acquisitions of Adaptive Vision, antuit.ai and Matrox Imaging. Zebra is #42 on Newsweek’s list of America’s 100 Most Loved Workplaces, #42 on Fast Company’s list of the Best Workplaces for Innovators and #79 on Forbes’ list of America’s 500 Best Midsize Employers. Learn more at www.zebra.com or sign up for news alerts. Follow Zebra’s Your Edge blog, LinkedIn, Twitter and Facebook, and check out our Story Hub: Zebra Perspectives.
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