SOTI research finds Australian supply chain is disrupted and underperforming

According to SOTI’s new retail report, The Tech Effect: Strengthening the Omnichannel to Meet Consumer Demands, the Australian retail supply chain is underperforming compared to other regions, as 89% of Australian consumers report the highest concerns around shipping delays and product availability.

When looking at the issue of supply chain disruption, the report found that 39% of Australian consumers stated that delivery times have been slower than usual, compared to 31% of global consumers.