NRF 2026 brought together industry leaders and retailers from around the world for three days of new products, fresh ideas and inspiring speakers. One theme in particular stood out: retailers want smart, sustainable technology that keeps their operations running smoothly all the time.
At the event, people talked about:
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How to boost worker productivity
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Create better consumer experiences
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Keep every device and workflow running without interruptions
That’s where SOTI came in.
We showed how better mobility management helps retailers stay “always-on” across stores, warehouses and distribution centers.
A major highlight was SOTI’s speaking session with Radial, a leading third-party fulfillment company that supports many of the world’s biggest retailers.
Inside the SOTI + Radial Speaking Session
For the fourth year in a row, SOTI held a speaking session at NRF. This year, Shash Anand, SVP of Product Strategy at SOTI, joined Scott Gehrke, Director of Technical Support at Radial. Together, they shared how technology is changing third-party fulfillment and improving operations.
Shash and Scott discussed how Radial solved certain issues in its distribution centers, including growing its mobile workforce and getting more value from its existing devices.
Key takeaways from the session:
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SOTI Snap Virtual Locker System
Radial created a virtual locker system that makes checking in devices simple. Workers scan their badge and location, which then assigns a device to them. This reduces confusion and improves tracking across departments and buildings.
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Better Visibility Using Smart Data
Heat maps, Wi-Fi insights and real-time data show how devices are performing at any moment. This gives Radial better visibility across its operations.
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Real-Time Monitoring
With the SOTI ONE Platform, Radial can spot device issues early and prevent delays in fulfillment. This is critical for handling high-volume, e-commerce operations.
These changes have helped Radial run smoother, more efficient operations. It also gives workers the tools they need to succeed and improves customer satisfaction.
Key Themes at NRF 2026
Throughout the event, five major trends stood out:
Identifying Issues Early Is Essential
Retailers want to stop device problems before they interrupt checkout, curbside pickup or warehouse operations.
Performance Data Matters More Than Ever
Knowing when apps crash, batteries are weak, Wi-Fi signals are bad and printers are failing helps keep operations running smoothly.
Always-On Retail Is the New Standard
Workers in stores and fulfillment centers need consistent mobility. The SOTI ONE Platform helps retailers stay connected, efficient and operational.
AI Is Becoming a Reality
This year showed major progress in AI. AI can now perform tasks on its own, help with decision-making and reduce friction for both customers and store teams.
Stores Are Getting Smarter
Stores aren’t going away. They are becoming more digital and data-driven. New technologies, such as digital displays and shelf-level sensors, make retail stores more responsive and easier to measure.
What’s Next: Read SOTI’s 2026 Retail Report
NRF 2026 showed that retailers are focused on smart mobility and data-driven improvements more than ever.
But they still face a big challenge: finding the right balance between innovation and security, and personalization and privacy – especially as the economy shifts and shopping habits change.
On January 27, SOTI released its annual retail report.
Inside the report, see how retailers are:
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Bridging the gap between in-store and online shopping
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Using technology to improve efficiency and consumer experiences
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Addressing consumer concerns around fraud and security with stronger protective measures
Key Findings:
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90% of consumers choose to shop online and in-store.
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88% of consumers think twice before shopping at retailers that have experienced a cyber-attack.
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82% of consumers are taking cost-cutting measures to adapt to changing economic conditions.
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78% of consumers value having a choice of online delivery options and ways to return unwanted items.
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58% of consumers want to see more technology-enhanced shopping.
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41% of consumers have been victims of fraud when shopping.
Make mobile device and printer management easier than ever before. Book a free, personalized demo with a SOTI mobility expert today.
