When a device goes down, your IT team doesn’t have minutes to spare. They have seconds. Every second spent toggling between device monitoring platforms or hunting for context is a second of lost revenue. In a mobile-first world, you don’t just need a fix; you need a unified field vision.
That’s the reality for most frontline businesses today. Device fleets are growing. Environments are more complex. And the traditional “wait for it to break, then fix it” approach to IT operations monitoring is quietly bleeding productivity, shipments and revenue.
SOTI XSight 2026.1 is built for IT teams who can’t afford that gap. This release closes the distance between detecting a problem and resolving it with faster Remote Control, smarter diagnostics and a unified workflow that keeps your team in one place instead of five.
Here’s what’s new and what it means for your operations.
How SOTI XSight 2026.1 Can Help Your Business
Work Faster with Remote Device Control
Most remote troubleshooting tools lack the ability to use keyboard shortcuts and limit mouse control, turning a two-minute fix into a 20-minute ordeal. As a result, resolution time and device downtime rises as productivity falls.
SOTI XSight 2026.1 enhances Remote Control with:
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Full keyboard shortcuts (Fn keys, Ctrl + C, Ctrl + Z etc.)
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Advanced mouse and touch interactions (middle/right click, click and drag, etc.)
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Intuitive gesture support
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Direct access to launch Remote Terminal sessions from the SOTI XSight dashboard
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Support for Linux devices using the Wayland display server protocol
Enhance Live Support with Files, Recording & Archives
Without easy access to session history and files, your support team starts every incident at square one. Teams spend time recreating steps, chasing documentation or clarifying past conversations – all before fixing the problem at hand.
With SOTI XSight 2026.1, IT teams can now:
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Send files directly between the SOTI XSight console and Chat app
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Record support sessions for review and training
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Generate real-time transcripts
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Archive past interactions for future reference
When a device fails at 2 a.m., your on-call tech shouldn’t start from scratch. The right remote monitoring tools, like session recordings, transcripts and archived chats, give them full context in seconds.
For compliance-sensitive operations, every session is automatically archived and retrievable – no manual logging required. More importantly, it makes remote troubleshooting less individual and more team-centric, with each interaction contributing to smarter support in the future.
Troubleshoot Faster: Fix Devices Without Ever Leaving Your ITSM Platform
When devices go down, the impact is immediate. For IT teams, the priority is to restore them as quickly as possible. But switching between IT Service Management (ITSM) platforms and SOTI XSight to diagnose issues and manually transfer information wastes valuable time and slows resolution.
With this release, organizations can now integrate SOTI XSight with external ITSM platforms via public APIs, enabling organizations to:
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Launch workbench sessions directly from ITSM tickets
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Access Advanced Diagnostics features, such as Remote Control and Live Chat, without leaving the ITSM platform
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Sync troubleshooting data back to incidents for better visibility and faster resolution
This integration streamlines troubleshooting, reduces manual effort and creates a unified workflow between ITSM tickets and device diagnostics.
Want a Smarter Future for Your Mobility Operations?
Device downtime isn’t just an IT problem. It’s a revenue problem, a morale problem, and if it happens enough, a reason customers start looking elsewhere.
SOTI XSight 2026.1 gives your IT teams three things they rarely have at the same time: complete visibility into every device, the tools to act on what they see and a record of every action taken.
If your current IT monitoring setup makes you reactive, it’s time to change that.
Book a demo and we’ll show you exactly how much downtime SOTI XSight can eliminate from your operations.
