As retailers face mounting pressure to deliver seamless experiences, protect customer data and keep operations efficient, the need for smarter mobility solutions has never been greater.
Join SOTI at NRF 2026 from January 11 to 13, 2026, where we’ll showcase how the SOTI ONE Platform continues to evolve to meet the challenges of a rapidly changing retail landscape.
Get a sneak peek into the powerful new product updates discussed in this blog, and discover how retailers can stay ahead of the curve by empowering frontline workers, streamlining processes and strengthening security.
SOTI ONE Platform Updates at NRF 2026
Discover some of the cutting-edge features SOTI will be showcasing:
SOTI ONE Lockdown for Shared Retail Environments: With the holiday season fast approaching, seasonal staff play a critical role in retail operations.
Lockdown helps teams start work faster and stay secure. With NFC Tags or QR code and PIN, users access their apps instantly—no typing, no delays. IT Admins benefit from a streamlined setup wizard and a design tool to configure and build lockdowns in minutes. The device experience changes in real time to key conditions like battery level or location, keeping operations safe without manual intervention. Personalized home screens adapt to each role, enabling shared devices to serve more users. It’s fast, secure access for retail workforces, and simplified control for IT teams—all powered by the SOTI ONE Platform.
Real-Time Network Insights for Retail Operations: Retail teams often struggle with limited visibility into back-of-house operations, including network connectivity.
The new Live View Network Layer delivers a comprehensive view of how devices connect to cellular towers (outdoors) or Wi-Fi access points (indoors) on the Live View Map. By visualizing these connections in real time, Retail IT teams can quickly spot and resolve connectivity issues with greater efficiency.
The following benefits help ensure optimal productivity for frontline retail workers:
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Real-Time Network Insights: See live device-to-tower and device-to-access-point connections directly on the map to troubleshoot device issues.
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Faster Issue Diagnosis: Color-coded connection states and both live and historical performance data make it easy to highlight network and coverage issues, such as weak signals, poor connections or overloaded towers.
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Optimized Network Performance: Identify where devices are connecting to the closest and fastest towers or access points to optimize the Wi-Fi set up or negotiate coverage plans with a carrier.
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Complete End-to-End Monitoring: Monitor devices seamlessly as they go from outdoor (cellular) to indoor (Wi-Fi) environments and vice versa. Monitor all traffic across devices, data centers and access points from one unified view.
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Actionable Testing: Run real-time speed tests, including ping, upload and download, to verify connection quality and troubleshoot in the moment.
Stella, an AI-Powered Assistant for Retail IT: Retail IT teams are often inundated with tasks and stretched thin during peak seasons, making it difficult to respond quickly to device issues.
Stella is the nexus of natural language AI and the SOTI ONE Platform. With Stella, IT administrators can ask simple, idiomatic questions, and clarity will follow. Stella pulls insights directly from live SOTI MobiControl and SOTI XSight instances—devices, policies, configurations. Whether deploying an app to 1,200 stores, resolving battery failures across regions, or troubleshooting permission issues, Stella gives IT admins answers that are specific to their setup. No more toggling between dashboards. No more manual cross-referencing. Just ask. Stella turns hours of work into seconds of clarity—and every answer can be saved, reused, and shared.
All of this reduces the support burden and enables IT to focus on business-critical tasks, speeding up resolution time and ensuring retail workers deliver the best customer experience.
Experience These Features Firsthand
Explore the latest enhancements to the SOTI ONE Platform mentioned in this blog—and many more—by booking a product demo at NRF 2026. We’ll showcase how these updates come together to create a smarter, more secure and efficient retail environment. No matter your role, you’ll gain practical insights and proven tools to strengthen your retail strategy.
Visit SOTI at NRF 2026 and discover how the SOTI ONE Platform transforms retail—one device and one customer at a time.
