Technology in Healthcare: Making Things Better for Frontline Staff and Patients

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Walk into any healthcare setting – a hospital, a general medical practice or a specialist clinic – and you’re bound to see all types of technology in action. Based on the strain the COVID-19 pandemic put on the industry, and as evidenced by the latest SOTI industry report, A Critical Investment: Taking the Pulse of Technology in Healthcare, organizations are increasingly investing in technology:

  • 98% of clinics have implemented Internet of Things (IoT)/telehealth medical device capabilities
  • 70% of healthcare organizations use devices for remote health monitoring
  • 55% of organizations provide patients with wearables for remote patient monitoring (RPM)

It’s clear that organizations are spending and investing in healthcare technology, but what are they looking to get out of it? Who truly benefits and how?


Find out in your free copy of A Critical Investment: Taking the Pulse of Technology in Healthcare

Improving Efficiencies with Healthcare Technology

In healthcare, efficiency is everything. Whether it’s collecting patient triage data, sharing information among staff or reviewing test results, it must be done quickly. The faster it’s done, the better it is for everyone: frontline workers, support staff and, of course, patients.

Therefore, it’s quite shocking to learn that in healthcare, $765 billion (USD) is lost or wasted due to inefficiencies. What and where are these inefficiencies exactly? Here are some examples:

Technology in healthcare can help alleviate these issues, which leads to better patient experiences and, hopefully, shorter hospital stays. 

Using apps to capture and share data eliminates the need to fill out multiple forms with the same information and ensures all relevant information is captured. Store-and-forward IoT/telehealth devices (which, per SOTI’s report, are used by 63% of organizations) allow data to be collected, stored and retrieved safely. Digital signage, touchscreen kiosks and interactive maps or wayfinding apps can help patients find their way. 

Supporting Frontline Workers and Patients Through Technology in Healthcare

Without dedicated and skilled frontline workers, healthcare would crumble. As the pandemic showed, doctors, nurses, clinicians and support staff need every tool available to provide quality, timely care in trying circumstances. 

That’s where healthcare technology comes in. It enables frontline healthcare workers to stay connected to their patients and vice versa. According to our 2022 healthcare report, 66% of organizations are using devices which include video call or live chat software (telemedicine) and the results for both patients and practitioners are extraordinary: 

Technology in healthcare also allows patients greater visibility and control over their own health. As per A Critical Investment: Taking the Pulse of Technology in Healthcare, 46% of healthcare organizations offer RPM through non-wearables such as apps.

This allows patients to record information accurately in real-time. Apps also provide a sense of empowerment by helping patients decide when they should call a doctor or when an over-the-counter medication would suffice. Patients receive more knowledge and valuable resources, and clinics are conserved for more urgent issues. 

Using Healthcare Technology to Save Time and Lives

The past two years for healthcare, like every other industry, have been tumultuous. By having its hand forced by the pandemic, technology in healthcare has evolved at a rapid pace. There’s no turning back. Doctors, healthcare workers and patients alike want more of the flexibility and control healthcare technology affords. 

Equipment, devices, medicines and treatments are all becoming digitized. The challenge for healthcare IT professionals becomes how to successfully integrate new technology into existing systems (for healthcare settings), and by proxy, into existing habits (for patients), so the benefits are realized almost instantaneously.