To keep customers happy and business profitable, retailers know their operations need to run at peak efficiency. Retail organizations rely on a variety of business-critical devices in their stores, warehouses, and supply chain such as scanners, printers, POS and tablets. These mobile devices also result in increased management complexity. Retailers like to have visibility and full control of their devices so they can maximize ROI. When these devices are not managed correctly, it can affect both the customer experience and the company’s bottom line. SOTI helps retailers keep these devices updated and secure.
Check out the following success stories to learn how SOTI helped three companies in the retail industry save money and focus resources on what matters most: streamlining operations and improving the customer experience.
Duravit AG Simplifies Mobile Processes and Reduces Employee Downtime with SOTI MobiControl
Duravit, founded in 1817, is a leading international manufacturer of designer bathrooms active in more than 130 countries worldwide. Duravit relies on SOTI MobiControl to optimize its business-critical mobile operations, helping to scale the business and streamline existing processes and systems.
To increase operational efficiencies, Duravit needed a solution that allowed for complex, wide-ranging device configurations to securely operate its devices. With SOTI MobiControl, Duravit can easily provide individual configurations and carry out updates quickly and automatically on all its devices across the globe.
The efficiency of SOTI MobiControl enabled Duravit to save time and money while significantly increasing the productivity of its global workforce.
“Since using SOTI MobiControl, we’ve been able to remotely manage our handheld devices from one central location, saving resources as well as simplifying our processes,” said Marc Heinzelmann, IT Administrator, Duravit AG. “We can deploy resources in other areas of our operations to focus on increasing employee productivity and automatization, which has saved both time and money.”
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Musimundo Reduces Employee Training Time from Weeks to Hours and Improves the Sales Process with SOTI MobiControl
Founded in the 1950s, Musimundo is the leading retailer for technology and entertainment in Argentina, with over 2,500 employees. The Musimundo team prides themselves on providing the best customer buying experience and recognized the need to invest in technology that their sales teams could use to increase customer satisfaction.
With 60% of Musimundo employees using their own devices on the sales floor, they needed to introduce a Bring Your Own Device (BYOD) system and centrally manage each device at every branch. With SOTI MobiControl, they were able to use features such as Kiosk Mode, app management, remote support, and security policies to increase worker productivity, decrease downtime and improve device security.
With many devices in the field, SOTI MobiControl enables Musimundo to improve customer satisfaction, reduce training costs by 100% and reduce training times from three weeks to just a few hours.
“SOTI MobiControl has provided us with visibility and control of our mobile operations, which has been key for maximizing the productivity of our sales team. Processes that would usually take a lot of our time are no longer necessary, allowing us to redirect our efforts to provide an even better customer experience,” said Pablo Raviolo, Sales Manager at Musimundo.
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El Corte Inglés Successfully Manages Over 18,000 Devices with SOTI MobiControl
El Corte Inglés, is the biggest department store group in Europe, employing over 81,000 people. With over 85 years of history, they are industry leaders that pride themselves on their commitment to customers to adapt to their needs and trends while being innovative.
With its old EMM solution, El Corte Inglés did not have full control or traceability of its inventory (in stores or warehouses). If any device needed to be repaired, the maintenance and service tickets were time-consuming for the stores and the IT administrators. Being dedicated to innovation, El Corte Inglés developed an app to use on mobile devices in stores to check inventory. The team needed to properly manage all devices in every store and warehouse to keep up with the needs and demands of customers.
Since integrating SOTI MobiControl, El Corte Inglés has complete visibility over its operations and distribution across stores and warehouses and has decreased its help desk tickets by approximately 35%, resulting in decreased device downtime and increased employee productivity.
“Having longstanding customers like El Corte Inglés demonstrates the power of SOTI’s suite of solutions. We are pleased to be able to provide a solution that reduces the number of help desk tickets, especially with such a high number of devices being managed,” says Stefan Mennecke, VP of Sales, MEA & Central, Southern, Eastern Europe at SOTI. “They continue to trust us to protect their data, keep their devices functioning and their operations running smoothly.”
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Want to Learn More?
Check Out These Resources:
- Visit our retail industry page and discover the value SOTI can add to your operations
- Visit our SOTI MobiControl product page