We are excited to announce the newest feature to SOTI XSight 2025.1: The Personal Shopper Dashboards. They collect insightful information that support retailers who utilize this new technology to elevate their in-store experience.
With the adoption of retail technology solutions, such as personal shopper devices, retail businesses have elevated and streamlined the customer experience. Customers that want the quickest and most seamless experience inside a store can leverage personal shopper devices throughout their shopping journey. However, these devices also introduce new challenges, such as a lack of visibility into device use, under-utilization and more.
But before we deep dive into this feature, here’s a quick reminder about how SOTI XSight supercharges SOTI MobiControl.
SOTI XSight is known for being a combination of diagnostic intelligence and a mobile-first support solution, making it the perfect way to improve the ROI of your business-critical mobility. With full visibility into your device fleet, this solution helps you make smarter, data-driven decisions. SOTI XSight 2025.1 provides retailers with the diagnostic intelligence needed to combat their unique pain points around managing personal shopper devices.
Let’s explore the value of this new feature.
How Personal Shopper Devices Elevate the Retail Experience
Imagine yourself walking into a grocery store, equipped with your grocery list and an empty cart. All that’s left to do is grab your personal shopper device!
As each item makes its way into your physical cart you scan it with the personal shopper device to add it to your virtual cart on the store app.
When it’s time to check out, skip waiting in a long line of customers, unloading every item to be scanned and then reloading it all. Instead, quickly open the store’s app, where your completed virtual cart is waiting, and click pay.
What Happens if Personal Shopper Devices Don’t Work?
If devices fail or are unavailable, customers will have to revert to the traditional shopping experience. This means waiting in long lines and unloading and reloading items. Additionally, the effort to scan the items before a device fails feels pointless, as the items must be scanned again.
Without a working personal shopper device, the promise of convenience, efficiency and simplicity – which may have influenced consumers to shop with you specifically – may feel misleading.
So, what can be done to prevent this from happening?
Introducing the Personal Shopper Dashboards
SOTI XSight 2025.1 is proud to announce the Personal Shopper Device Utilization and Store Comparison Dashboards. Found within Operational Intelligence, you can unlock key performance metrics, device analytics and interactive charts specific to your personal shopper device fleet*. This information helps you proactively identify and address device issues, allocate resources effectively and more.
You may be wondering, “What information can I gather about my personal shopper devices and stores and how can they help?” Here’s your answer!
The Personal Shopper Device Utilization Dashboard
This dashboard is focused on gathering the information you need to make strategic decisions about individual devices or a single store’s device fleet, including:
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Device / Cradle Model: Easily view the model of each device or cradle.
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Peak Device / Cradle Usage by Hour: Understand how devices or cradles are being used on an hourly basis to identify the root cause of inefficiencies.
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Average Time in Cradle: Identify how long devices spend in the cradle to assess if there are too many or too few devices at a store location.
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Average Device Return Time: Track device return time to better understand the time a customer spends shopping and the habits of your employees.
The Personal Shopper Store Comparison Dashboard
For businesses with multiple store locations that utilize personal shopper devices, it’s important to have a comprehensive overview of your entire device fleet across all your stores.
Why? Each store will experience different levels of foot traffic and employee efficiency. So, having the ability to compare device usage by store allows for the best allocation of your device fleet.
The following information is compiled within the Personal Shopper Store Comparison for your benefit:
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Peak Device Utilization by Store: Detect which store locations are using their devices effectively.
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Peak Device Under-Utilization by Store: Discover which stores are under-utilizing their device fleet.
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Average Device Return Time by Store: Compare device return time across multiple stores to highlight low or high-performing locations.
Additional Personal Shopper Features
The SOTI Personal Shopper App monitors when a personal shopper device leaves and returns to a cradle and this information is then integrated into SOTI XSight. By tracking the use of each device, you can make business-critical decisions to optimize your device fleet and ensure positive customer experiences.
You can also unlock a real-time, visual representation of some of the metrics about your Personal Shopper devices in real time and in the past in SOTI XSight Live View**. Live View is the first solution of its kind, providing businesses with a holistic view of business and mobile device data in real time.
*The Personal Shopper Dashboards are designed to support personal shopping devices such as the Zebra PS30 and PS20.
**SOTI XSight Live View – Patent Pending
Explore the Benefits of the Personal Shopper Dashboards
These features provide a unique resource to retailers that use the personal shopper method. They effortlessly let them see how their devices are being used, how they are impacting the customer experience and how they differ across multiple store locations.
While using technology opens the door to exciting rewards, without proper visibility into your device fleet, any efforts are a shot in the dark. SOTI XSight 2025.1 addresses this gap by providing real-time device monitoring for retailers.
Take advantage of the following benefits with the personal shopper dashboards:
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Prevent Device Downtime: Equipped with the right information about your device fleet, you can detect and resolve mobile device issues. This allows you to prevent downtime and keep shoppers shopping.
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Save Money by Avoiding Unnecessary Spending: Instead of blindly purchasing more devices, you can use the device utilization and store comparison data to make strategic decisions based on each store’s needs.
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Smartly Allocate Assets: The dashboards’ insights help you better allocate devices to each store. For example, if a store is not using all its devices, you can reallocate some to a store with higher foot traffic.
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Assess the Efficiency of Different Locations: Compare device usage across stores to pinpoint inefficiencies and provide more support to low-performing locations.
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Elevate Customer Experiences: By analyzing emerging trends or problems within your device fleet, you can proactively make changes to craft better customer experiences.
With such effective tools in SOTI XSight 2025.1, retailers can take control of their Personal Shopper devices, make strategic decisions and curate exceptional customer experiences.
Want access to the latest information about SOTI XSight? SOTI SYNC 25 is the premier conference for tech leaders like you. Experience hands-on training, certification sessions and one-on-one demonstrations. Check out the SOTI SYNC website to learn more and secure your conference pass.
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