Device Spotlights Overview

A device spotlights provides a view of a selected device according to different categories such as the battery status, data used by the device and apps used on the device. You can also create an incident in Incident Management through the spotlight page.

Accessing and Customizing a Device Spotlight

To navigate to a spotlight page.

  1. From the main menu, select Operational Intelligence.
    Operational Intelligence dashboard menu
    Note: You can also create an incident by selecting Incident Management if you already have battery or device information.
  2. Select Devices and an analysis profile from the Profile dropdown menu.
    Select a profile
  3. Scroll to the bottom section of the dashboard. The Devices panel appears at the bottom of the dashboard. Select a device in the Device Name column.
    Select a device from the device list
    Note: All device analysis dashboards have a Devices panel at the bottom of the dashboard that lists all devices associated with the currently selected analysis profile.
    Note: You can go directly to the Devices panel by selecting the Device List dashboard from the Dashboard dropdown.
    Selecting the Device List Dashboard
  4. The Device Spotlight for the selected device displays. From the Date Range dropdown, select a time range for the data to include in the spotlight.
    Select the time period from the Date Range dropdown
  5. Select the charts to include or exclude in the spotlight from the Charts dropdown. Select the checkbox next to each chart type to choose the chart type to display in the dashboard.
    Spotlights - Customizing the dashboard charts
    Note: The selection of charts to include in the spotlight varies based on the spotlight type selected in the next step.
  6. Select a spotlight type in the Device Spotlight screen.
    Select a spotlight type

    Choose from the following spotlight types.

    • 1. Battery Status
    • 2. App Usage
    • 3. Web App Usage
    • 4. Data Usage
    • 5. Last Location
    • 6. Cellular
    • 7. Wi-Fi
  7. Optional: Select the New Incident Button New Incident button in the top-right corner of the spotlight (blue box above). A new incident management page opens where you can associate the device or the device associated with a battery.