Disconnection Recovery for XTreme Hubs
If your Windows Desktop Classic or Linux XTreme Hub device have trouble connecting
with Android devices, they will recover in the following ways.
Note: XTreme Hub support for Linux is only available for SOTI MobiControl version 15.6.2 and higher.
Scenario | Recovery Behavior |
---|---|
A device is downloading files from an XTreme Hub device and receives new download instructions from the deployment server. | The device will cancel the current set of file transfers and start a new download process for the new instructions. |
While downloading files, a device loses its connection to the XTreme Hub device. | At the next device check-in, the device will resume downloading from where it lost the connection. It will not restart the download from the beginning. |
In environments with multiple XTreme Hub devices, there may be rare occasions where some XTreme Hub devices have more recent files than others. | If a device connects to an XTreme Hub device with out-of-date files, it will download outdated files. However, as soon as it connects to an up-to-date XTreme Hub device, it will update its files. |
The XTreme Hub device is offline (there is no connection between it and the deployment server) | Devices will continue to try and connect to the XTreme Hub device
according to the settings specified in their advanced configuration.
Note: Even if all XTreme Hubs are offline
simultaneously, devices will not fall back to the deployment
server for distribution.
To force devices to use a deployment server for file distribution, you need to disable or unenroll all applicable XTreme Hub devices. See Reverting to Deployment Server File Distribution for details. |