Creating an SOTI XSight Incident from the Battery Spotlight

About this task

You can open a SOTI XSight blank incident for the battery's device from within the Battery Spotlight view. From the open incident, you can give incident information for follow-up.
Note: You can also create an incident from Main Menu Button Main Menu > Incident Management if you already have battery or device information.

Procedure

  1. elect Main Menu Button Main Menu > Operational Intelligence. The Smart Batteries dashboard opens.
  2. Select the Profile list and select Smart Batteries. The list of battery pools displays.
  3. From Battery Pools, select a battery pool.
    Note: See Creating a Battery Pool to learn how to create battery pools.
  4. Add any required filters.
  5. From the Smart Batteries table, select a battery. The Battery Spotlight opens.
    Battery Spotlight view for the selected battery
  6. Select the New Incident Button New Incident button in the top-right corner of the view. A new incident management page opens that associates the battery's device.

Results

You have opened an incident for the selected battery in its host device.

What to do next

See Adding or Editing Incident Details to complete the incident form.