Request App Logs from a Device or SOTI Snap Link
About this task
You can request log collection from a specific device or SOTI Snap Link. The collection process can take several minutes to complete and requires a consistent device connection to the internet.
Procedure
- Open the Logs view.
- Click Get Logs.
- Select Device or Snap Link as the source of the logs.
- Select a specific Device or Snap Link Connection.
- In the Apps box, click Add to add an app that is associated with the device or SOTI Snap Link. Specify if you want logs from a Test or Production environment.
- Click Add.
- In the Apps box, click Add to add additional apps to your log request, if necessary.
- Click Add.
- Select Include Device Level Logs to collect information that applies to the whole device (for example, enrollment of the device).
-
Click Get.
A dialog box appears informing you that log processing has started. Wait a few minutes, then click Ok.
- Refresh the browser page to view the retrieved logs.