Request App Logs from a Device or SOTI Snap Link

About this task

You can request log collection from a specific device or SOTI Snap Link. The collection process can take several minutes to complete and requires a consistent device connection to the internet.

Procedure

  1. Open the Logs view.
  2. Click Get Logs.
  3. Select Device or Snap Link as the source of the logs.
  4. Select a specific Device or Snap Link Connection.
  5. In the Apps box, click Add to add an app that is associated with the device or SOTI Snap Link. Specify if you want logs from a Test or Production environment.
  6. Click Add.
  7. In the Apps box, click Add to add additional apps to your log request, if necessary.
  8. Click Add.
  9. Select Include Device Level Logs to collect information that applies to the whole device (for example, enrollment of the device).
  10. Click Get.
    A dialog box appears informing you that log processing has started. Wait a few minutes, then click Ok.
  11. Refresh the browser page to view the retrieved logs.