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Using the Console
This section provides information about using the SOTI MobiControl console to perform the various management tasks.
Managing Devices
Enrolling Devices
Adding Apple Devices
Adding iOS Devices
iOS Enrollment Types

Welcome to SOTI MobiControl 2024.1 Help
SOTI MobiControl is an enterprise mobile management solution dedicated to helping you manage your enterprise devices. Use SOTI MobiControl Help to learn about all the features available through SOTI MobiControl.
Setting Up SOTI MobiControl
This section provides instructions for installing, activating, and upgrading SOTI MobiControl instances.
What's New in SOTI MobiControl
Using the Console
This section provides information about using the SOTI MobiControl console to perform the various management tasks.
- About the SOTI MobiControl Console
- Managing Users
- Managing Devices
  - Managing Android Enrollment Policies
  - Managing Device Enrollment Rules
  - Enrolling Devices
  - Renaming Devices
  - Device Compliance Policies
  - Viewing Device Information
    View device information that SOTI MobiControl tracks in device information panels. This includes device status information (battery level, connectivity), applied policies and configurations, installed applications, device location, and more.
  - Grouping Devices
  - Updating Devices
  - Using Signal Policies
  - Sending Messages to Devices
  - Sharing Devices
  - Using SHA-1 and SHA-2 Certificates on the Same Deployment Server
  - Removing Devices
- Managing Configurations
- Managing Applications
- Managing Data
- Monitoring Devices
- Troubleshooting Device Issues
- Generating Reports
- Managing System Settings
- Other Features
- SOTI MobiControl Console Reference
System Health
View vital system stats in a variety of interactive, up-to-date charts and tables.
SOTI MobiControl Administration
This section provides information about how to perform various administrative tasks related to SOTI MobiControl. These tasks include monitoring your SOTI MobiControl system, changing deployment settings, integrating SOTI MobiControl with third-party applications, and performing various modifications that extend SOTI MobiControl beyond its standard configuration.
Using Package Studio
This section provides information about how to use SOTI MobiControl Package Studio to create data packages for devices.
Using Script Commands
Send scripts and execute commands on your devices with SOTI MobiControl. Script commands are supported on the following platforms:
Using SOTI MobiControl Stage
This section provides information about how to use SOTI MobiControl Stage to quickly and easily enroll devices.
SOTI Cloud Link
Glossary
Notices

iOS Enrollment Types

Enroll iOS devices using Device Enrollment or User Enrollment, depending on your deployment needs.

Device Enrollment

Use device-based enrollment in environments where you own the device. SOTI MobiControl leverages iOS MDM to oversee your iOS devices comprehensively. For details on enrolling devices using the enrollment service, see Enrolling iOS Devices Using the SOTI Enrollment Service.

Important: Enrolling iOS devices using the SOTI enrollment service offers limited device supervision. You can auto enroll your iOS devices using Apple Automated Device Enrollment for complete supervision.

User Enrollment

Use user-based enrollment for Bring Your Own Device (BYOD) environments, where devices are personal, and the enterprise adds its accounts, apps, or data. Upon user enrollment, a cryptographically isolated managed volume gets created to keep work data separate from personal data.

Upon unenrollment, the device destroys the managed volume and its associated cryptographic keys, ensuring no enterprise data remains on the device.

Restriction: User enrollment requires iOS 13.1+ and Managed Apple IDs. These devices are not supervised, limiting administrators to only the deployment of iOS Custom Applications. Features such as the Send SMS and Clear Passcode device actions, the Roaming Restrictions advanced configuration, and the Wi-Fi proxy configuration are not supported.

Important: To maintain device user privacy, devices enrolled via user enrollment report a more limited set of information to SOTI MobiControl than those enrolled using device enrollment. Omitted information includes, but is not limited to, phone number, IMEI, and device ID.