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Using the Console
This section provides information about using the SOTI MobiControl console to perform the various management tasks.
Managing Devices
Sharing Devices
Single Sign-On (SSO) For Shared Devices Using Microsoft Authenticator
You can use Microsoft Authenticator for single sign-on (SSO) to applications supporting Microsoft Authentication Library (MSAL) on shared devices.
App Policy
Install the Authenticator app from the app policy and set all necessary advanced configurations.
How To Convert a User Mode Registration to a Shared Mode Registration
These steps describe how to change devices registered into Microsoft Entra ID as Microsoft User mode to Microsoft Shared mode.

Welcome to SOTI MobiControl 2024.0 Help
SOTI MobiControl is an enterprise mobile management solution dedicated to helping you manage your enterprise devices. Use SOTI MobiControl Help to learn about all the features available through SOTI MobiControl.
What's New in SOTI MobiControl Help
Setting Up SOTI MobiControl
This section provides instructions for installing, activating, and upgrading SOTI MobiControl instances.
Using the Console
This section provides information about using the SOTI MobiControl console to perform the various management tasks.
- About the SOTI MobiControl Console
- Managing Users
- Managing Devices
  - Managing Android Enrollment Policies
  - Managing Device Enrollment Rules
  - Enrolling Devices
  - Renaming Devices
  - Device Compliance Policies
  - Viewing Device Information
  - Grouping Devices
  - Updating Devices
  - Using Signal Policies to Monitor Devices, Location Zones, and Servers
  - Sending Messages to Devices
  - Sharing Devices
    - Configuring Shared Device
    - Configuring Imprivata MDA as App Authenticator
      This procedure describes how to use Imprivata MDA as your app authenticator.
    - Logging into Android Plus Shared Devices
    - Logging into iOS Shared Devices
    - Logging Out Shared Devices
    - Shared iPad for Business
    - Troubleshooting Shared Devices
    - Shared Device Error States
    - Single Sign-On (SSO) For Shared Devices Using Microsoft Authenticator
      You can use Microsoft Authenticator for single sign-on (SSO) to applications supporting Microsoft Authentication Library (MSAL) on shared devices.
      - Assigning User Licenses In Microsoft Entra ID/Azure AD
        This procedure describes how to assign licenses in Microsoft Entra ID/Azure AD for use with Single Sign On (SSO) using Microsoft Authenticator.
      - Configure Compliance Partner Endpoint
      - Microsoft 365 Conditional Access Integration
      - Add Azure Directory
      - Android Device Enrollment
      - Assigning a Profile
        To enable account creation on a device, install a feature control payload before assigning an app policy. The feature control payload must be correctly installed on the device and not impacted by other profiles.
      - App Policy
        Install the Authenticator app from the app policy and set all necessary advanced configurations.
        How To Convert a User Mode Registration to a Shared Mode Registration
        These steps describe how to change devices registered into Microsoft Entra ID as Microsoft User mode to Microsoft Shared mode.
      - SSO Group Level Configuration
      - Log In With Single Sign-on
      - Log Out With Single Sign-on
      - Configuring Lockdown for Shared Devices
  - Using SHA-1 and SHA-2 Certificates on the Same Deployment Server
  - Removing Devices
- Managing Configurations
- Managing Applications
- Managing Data
- Monitoring Devices
- Troubleshooting Device Issues
- Generating Reports
- Managing System Settings
- Other Features
- SOTI MobiControl Console Reference
System Health
View vital system stats in a variety of interactive, up-to-date charts and tables.
SOTI MobiControl Administration
This section provides information about how to perform various administrative tasks related to SOTI MobiControl. These tasks include monitoring your SOTI MobiControl system, changing deployment settings, integrating SOTI MobiControl with third-party applications, and performing various modifications that extend SOTI MobiControl beyond its standard configuration.
Using Package Studio
This section provides information about how to use SOTI MobiControl Package Studio to create data packages for devices.
Using Script Commands
Send scripts and execute commands on your devices with SOTI MobiControl. Script commands are supported on Android Plus, Linux, macOS, Windows Desktop Classic, and Windows Mobile/CE devices.
Using SOTI MobiControl Stage
This section provides information about how to use SOTI MobiControl Stage to quickly and easily enroll devices.
SOTI Cloud Link
Glossary
Notices

How To Convert a User Mode Registration to a Shared Mode Registration

These steps describe how to change devices registered into Microsoft Entra ID as Microsoft User mode to Microsoft Shared mode.

About this task

This procedure assumes you have an Android device registered into Microsoft Entra ID as Microsoft User Mode and would like to convert to Microsoft Authenticator's Shared Device Mode.

Procedure

Factory reset your Android device.
Unassign the current app policy.
In SOTI MobiControl, navigate to App Policy > Microsoft Authenticator > Manage App Config, then do one of the following:
- Create a new app policy with Shared Device Mode enabled.
- Change the current app policy to Shared Device Mode enabled.
Assign the new app policy or the changed policy to your device groups.
Re-install the device with Microsoft Shared Device Mode configured for this app in App Policy. This registers the device into Microsoft Entra ID in Shared mode.