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Using the Console
This section provides information about using the SOTI MobiControl console to perform the various management tasks.
Managing Devices
Sharing Devices
Troubleshooting Shared Devices

Welcome to SOTI MobiControl 2024.0 Help
SOTI MobiControl is an enterprise mobile management solution dedicated to helping you manage your enterprise devices. Use SOTI MobiControl Help to learn about all the features available through SOTI MobiControl.
What's New in SOTI MobiControl Help
Setting Up SOTI MobiControl
This section provides instructions for installing, activating, and upgrading SOTI MobiControl instances.
Using the Console
This section provides information about using the SOTI MobiControl console to perform the various management tasks.
- About the SOTI MobiControl Console
- Managing Users
- Managing Devices
  - Managing Android Enrollment Policies
  - Managing Device Enrollment Rules
  - Enrolling Devices
  - Renaming Devices
  - Device Compliance Policies
  - Viewing Device Information
  - Grouping Devices
  - Updating Devices
  - Using Signal Policies
  - Sending Messages to Devices
  - Sharing Devices
    - Configuring Shared Device
    - Configuring Imprivata MDA as App Authenticator
      This procedure describes how to use Imprivata MDA as your app authenticator.
    - Logging into Android Plus Shared Devices
    - Logging into iOS Shared Devices
    - Logging Out Shared Devices
    - Shared iPad for Business
    - Troubleshooting Shared Devices
    - Shared Device Error States
    - Single Sign-On (SSO) For Shared Devices Using Microsoft Authenticator
      You can use Microsoft Authenticator for single sign-on (SSO) to applications supporting Microsoft Authentication Library (MSAL) on shared devices.
  - Using SHA-1 and SHA-2 Certificates on the Same Deployment Server
  - Removing Devices
- Managing Configurations
- Managing Applications
- Managing Data
- Monitoring Devices
- Troubleshooting Device Issues
- Generating Reports
- Managing System Settings
- Other Features
- SOTI MobiControl Console Reference
System Health
View vital system stats in a variety of interactive, up-to-date charts and tables.
SOTI MobiControl Administration
This section provides information about how to perform various administrative tasks related to SOTI MobiControl. These tasks include monitoring your SOTI MobiControl system, changing deployment settings, integrating SOTI MobiControl with third-party applications, and performing various modifications that extend SOTI MobiControl beyond its standard configuration.
Using Package Studio
This section provides information about how to use SOTI MobiControl Package Studio to create data packages for devices.
Using Script Commands
Send scripts and execute commands on your devices with SOTI MobiControl. Script commands are supported on Android Plus, Linux, macOS, Windows Desktop Classic, and Windows Mobile/CE devices.
Using SOTI MobiControl Stage
This section provides information about how to use SOTI MobiControl Stage to quickly and easily enroll devices.
SOTI Cloud Link
Glossary
Notices

Troubleshooting Shared Devices

About this task

If a device with a Shared Device configuration assigned experiences issues while logging in or out, you can try to fix the issue with the Troubleshoot Shared Device device action. See Shared Device Error States for descriptions of the different errors.

Warning: Some user data may remain on the device when it logs out, depending on the issue the device was experiencing.

Procedure

Select the devices that you want to troubleshoot and in the Device Actions menu bar, click the More > Troubleshoot Shared Device.
In Troubleshoot Shared Device, confirm that the device action will apply to all your selected devices or expand the warning message to see why a device won't receive the command.
Click Troubleshoot Shared Device.
Open the Device Information panel and check the Logs tab or the Shared Device User section in the Device Details tab to see the results.