Installing SOTI XSight
Before you begin
Procedure
- Download the SOTI XSight installer from the Downloads section of the SOTI Technical Documentation website. Copy the installer to the server where you want to install SOTI XSight.
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Double-click the installer to start it.
Important: SOTI MobiControl must be running during the installation of SOTI XSight.Note: SOTI XSight requires the PowerShell scripting environment. If you see the following error message during the installation process, install PowerShell and continue the installation (see the PowerShell requirements section in System Requirements).
- Select Next.
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Read the SOTI XSight license agreement and accept the
terms to continue with the installation.
Select Next.
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Review the SOTI XSight system requirements and ensure
that your system is compliant (see System Requirements.)
Select Next.
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Select the SOTI XSight features you want to
install.
Note: If you do not want the Chat Service installed, deselect here. You can install the Chat Service later by re-running the installer in change/repair mode.
Select Next.
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Select the destination folder for the SOTI XSight
installation.
Select Next.
Enter SOTI XSight database setup information
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Enter information about the SOTI XSight database
server.
Note: The database connection uses the login properties you enter. The login for the database server must have
dbcreator
permission or higher (see SOTI XSight Database Connection).Setting Value Server Enter the database server where you want the SOTI XSight databases located. Connect Using Select whether to connect to the database using Windows authentication or SQL Server authentication. If you select SQL Server authentication, enter the corresponding username and password below. If you select SQL Server authentication, the SOTI XSight service gets installed under Local System. Username Enter an authorized username to connect to the database. Password Enter a valid password to connect to the database. Select Next.
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Enter an optional database name prefix.
Setting Value Deploy and Run Migration Tool Select this option to speed up the installation process when deploying servers and when SOTI XSight databases already exist. The recommended setting is enabled. Database Name Prefix Optional: Enter a prefix for the default database name or names to allow multiple SOTI XSight instances to use a single instance of SQL Server. If you leave this field empty, each database is given a default name. If you enter a value in this field, the value is prefixed to the default database name.
Select Next.
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Select the network account under which you want to run the SOTI XSight service.
See SOTI XSight Settings.
Setting Value Host Enter the hostname of the SOTI XSight instance. Domain Enter the domain of the SOTI XSight instance. Port Enter the port of the SOTI XSight instance. Local System Account Select this option to run the SOTI XSight service under the Local System account. To enable this option, you must select SQL Server authentication in the SOTI XSight Database Connection panel. This Account Select this option to run the SOTI XSight service under the currently logged-in account. The installer automatically grants the current user the required 'Log on as a service' right when selecting this option. Password Enter the password required for the above account. Select Next.
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Verify the SOTI XSight Host and
Public URL settings. See SOTI XSight Host URL and Public URL.
Setting Value Host URL The host URL of SOTI XSight. This is non-editable. Use Host URL as Public URL Choose this option to automatically use the host URL as the Public URL. Public URL Enter a new Public URL to access SOTI XSight if it differs from the host URL, as it might in load balanced environments. Use caution when editing this value as it can impact access to SOTI XSight.
Select Next.
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Specify the SOTI XSight Chat service settings (see Chat Service).
Setting Value Chat Service Host Enter the hostname of the SOTI XSight Chat instance. Chat Service Port Enter the port of the SOTI XSight Chat instance that listens for incoming HTTPS requests. Select Next. -
Specify the file storage locations for attachments, downloads, and videos produced by the SOTI XSight instance. See SOTI XSight Media Storage Locations.
Setting Value Default Storage Locations Use the default storage locations for attachments, downloads, and video recordings. Custom Storage Locations Enter custom locations to save attachments, downloads and video recordings. In load balanced environments, choose locations accessible by all servers.
Select Next.
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Enter the SOTI XSight Agent Service-related settings.
The Agent Service communicates over SSL on port 5493. The port is not
bound but must be open for the service to start and for SSL communication to
commence. The Agent Service status host should be the hostname of the server.
The public FQDN can also be an internal FQDN if you are using your devices on
the same network as the server. Ensure all router and firewall ports are open
for communication (see Agent Service).
Select Next.
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Enter information about the SOTI MobiControl instance with which you are integrating SOTI XSight. See SOTI MobiControl Integration.
SOTI MobiControl Client (SOTI XSight) Information
Setting Value SOTI MobiControl URL Enter the URL of the SOTI MobiControl instance. Local Access SOTI MobiControl URL Enable Local Access SOTI MobiControl URL and enter a URL of a local SOTI MobiControl instance. Use this option to force SOTI XSight to communicate with a specific SOTI MobiControl instance. Recommended in load balanced environments where SOTI XSight and SOTI MobiControl share a server, and the public host for the SOTI MobiControl instance cannot be resolved on the computer where SOTI XSight is installed.
Setting Value Generate Automatically Select this option to generate new values for the client ID and client secret. Use Client ID Select this option to reuse the existing values for client ID and client secret configured in SOTI MobiControl Enter the client ID value in this field. Client Secret Enter the existing client secret value configured in SOTI MobiControl. Overwrite the default SOTI MobiControl connection settings When enabled, default SOTI MobiControl connection settings are overwritten by SOTI XSight. Select Next.
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Enter the SOTI MobiControl database connection.
Note: The SOTI MobiControl database must be accessible to the SOTI XSight installer.See SOTI MobiControl Database Connection.
Setting Value Copy Values from SOTI XSight Panel Select this button to copy the corresponding entries from the SOTI XSight Database Connection panel. SOTI MobiControl Database Server Enter the SOTI MobiControl database server. Connect Using Select whether to connect to the database using Windows authentication or SQL Server authentication. If you select SQL Server authentication, enter the corresponding username and password below. SOTI MobiControl Database Username Enter the username used to connect to the SOTI MobiControl database when using SQL Server authentication. SOTI MobiControl Database Password Enter the password used to connect to the SOTI MobiControl database when using SQL Server authentication. Select Next.
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Select the database being used by SOTI MobiControl.
See SOTI MobiControl Database Name.
Setting Value Instance Select the name of the active SOTI MobiControl database from the list. Select Next.
- Enter the SOTI MobiControl Account Credentials. These are the credentials used for the Service User account (see System Requirements for details on the SOTI MobiControl permissions required for the Service User account).
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Choose when to restart the SOTI MobiControl deployment server and
SOTI XSight services. If you have tasks currently running,
you can manually restart them after the installation or you can choose to
restart them automatically as part of the installation process (see SOTI MobiControl Restart and Services Status).
Select Next.
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Select Install to begin installing SOTI XSight.
Select Install.
- Select Yes in the User Account Control popup panel.
- Wait for the installation process to complete and select Finish.
- Manually restart the SOTI XSight Management Server service.
- Manually restart SOTI MobiControl Deployment Server service.
- In the SOTI XSight Admin Utility, ensure all the SOTI XSight System Health services are running.
- In the SOTI XSight Admin Utility, ensure all the SOTI XSight System Status services are running.
Results
The installer has setup SOTI XSight and configured it to work with SOTI MobiControl.