Downloading Files and Folders

About this task

You can download files and folders from a remotely controlled device using File Manager. For details, see About File Manager. Files are downloaded "as is" while folders are downloaded as ZIP files.
Note: You can download folders only from devices with the Agent version 14.5.2 or above.

Procedure

To download files and folders from a remotely controlled device:
  1. Locate the required file or folder. For procedure, see Viewing Files and Folders.
  2. Do one of the following:
    • Select the file name.
    • Select the file or folder, then select Download on the file/folder-specific toolbar that appears across the bottom of the page.

Results

A success or failure message appears at the top of the page. You can see more details about the action's status in the Status Center dialog box. For details, see Viewing Action Statuses.