Remotely Controlling Devices

About this task

Start a remote-control session from within either SOTI XSight or SOTI MobiControl.

Procedure

To start a remote-control session from within SOTI XSight:

In the Devices section on the left of the incident details view, select Remote Control under the device you want to remotely control.

Note: If your device permissions allow you to remotely view the device, but not control it, the link displays Remote View rather than Remote Control.

Note: You can also see device information snapshots (see Using Device Information Snapshots) for the selected device. Unlike remote-control/view, the device snapshot is available even for offline devices. Information snapshot functionality is available for all devices (for example, iOS, Android, and Windows).

The working panel of the incident displays the device.

To end the remote-control session:

At the upper-right of the Remote Control page, select the close button.