Uninstalling SOTI Connect in a Cluster Environment

Before you begin

Close any running Windows Services and Task Manager applications.

About this task

This task provides instructions for uninstalling SOTI Connect in a clustered setup. Follow the uninstallation order to ensure proper removal of services and database records.
This scenario assumes that SOTI Connect is installed on two machines:
Machine 1 Management Service (MS) + File Store Service (FS) + Logging Service (LS)
Machine 2 Failover Management Service (MS)
Important:
  • Always uninstall Protocol Adapters (PA) first, followed by File Store Service (FS), and then Management Service (MS).
  • Ensure the correct database options are selected to avoid accidental data loss.
  • Back up SQL database entries if necessary before uninstalling clustered components.

Uninstalling a Failover MS

Procedure

  1. Uninstall SOTI Connect from Machine 2.
    Warning: Do not clean the SQL database.
  2. Uninstall SOTI Connect from Machine 1.
    Note: In the installer, select Delete SOTI Connect Data From SQL Server to remove database entries.

Uninstalling File Store Service (FS)

Procedure

  1. Uninstall SOTI Connect from Machine 2 (FS).
    Note: In the installer, select Delete SOTI Connect Data From SQL Server to remove database entries.
  2. Uninstall SOTI Connect from Machine 1 (FS + MS + LS).
    Note: In the installer, select Delete SOTI Connect Data From SQL Server to remove database entries.

Uninstalling Failover MS and FS

Procedure

  1. Uninstall FS from Machine 2.
    Note: In the installer, select Delete SOTI Connect Data From SQL Server to remove FS database entries.
  2. Uninstall MS from Machine 2.
    Warning: Do not clean the SQL database.
  3. Uninstall SOTI Connect from Machine 1 (MS + FS + LS).
    Note: In the installer, select Delete SOTI Connect Data From SQL Server to remove database entries.