Incident Management Groups
About this task
See the following related topics:
When you create an incident in SOTI XSight, you specify a
group the incident belongs to. Groups enable your organization to segregate incidents by
customer team/group. This simplifies support workflows, prevents cross-organization data
exposure, and enhances incident reporting and resolution by dedicated groups/teams.
Off-the-shelf, your implementation features a single default group, called Default. The
Default group can be neither disabled nor deleted.