Troubleshooting Data Providers
This section describes how to troubleshoot data providers to ensure they are properly connected, allowing a device’s data to be accurately sent to the SOTI XSight Location Service.
Procedure
This topic has of the following data provider troubleshooting sections:
Check the Connection Status by Testing the Connection
Provide the Correct Webhook Details for Push Notifications
Check the Data Provider Status in the SOTI XSight Administrator Utility
Regenerating the Aruba Central Refresh Token
Use the following steps to navigate to the Live View data provider panel where you can troubleshoot the data providers:
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Select Live View from the main menu.
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Select Manage Locations from the main menu.
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In the Manage Indoor Locations panel, select
Data Providers.
Check the Connection Status by Testing the Connection
Procedure
Ensure the data provider is properly connected so that the device’s data is sent to SOTI XSight Location Service.
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Hover over the entry of the data provider you wish to troubleshoot and
right-click. In the pop-up menu select Test
Connection.
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The connection status displays in the Name column. In
this case the green check mark indicates the data provider status is
'connected'.
Note: If the connection status displays as disconnected
, proceed with the troubleshooting steps below.
Provide the Correct Webhook Details for Push Notifications
Procedure
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Hover over the entry of the data provider you wish to troubleshoot and
right-click. In the pop-up menu select Copy Webhook
Details.
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In the Webhook Details panel, the Webhook configuration settings display.
Verify the settings are correct in the console of your Wi-Fi network
provider.
Note: When hovering over a row in the Webhook Details panel, the Copy icon appears. Use this to copy the parameter's value into the clipboard.Note: For details on how to add connection details to your Wi-Fi network provider, see the Adding a Data Provider section.Note: You can regenerate the Webhook details by selecting Regenerate. When regenerating Webhook details, you must re-enter the Webhook configuration details in the console of your Wi-Fi network provider (see the Adding a Data Provider section).
Check the Data Provider Status in the SOTI XSight Administrator Utility
Procedure
-
In the SOTI XSight Administrator Utility, select the
Location Service tab. The configuration details and
status for each data provider displays. If the data provider is not enabled,
the location service is not listening to events sent by the data provider
and any configured data providers and locations are disconnected.
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Data Providers disabled in the Admin Utility show as locked in the Data
Providers table in the Manage Locations panel.
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Re-enabling the data provider regenerates the URL. You must reconfigure the
connection details in your data provider settings.
Note: For details on updating the connection details to your Wi-Fi network provider, see Adding a Data Provider).
Regenerating the Aruba Central Refresh Token
Procedure
If the server is down for more than 15 days, you must regenerate the Aruba Central Refresh Token in the Aruba dashboard and update it in SOTI XSight to restore connectivity.
- Navigate to the Aruba Central dashboard > API Gateway.
- Generate a new Refresh Token.
- Copy the new token.
- Open SOTI XSight and go to Manage Locations > Connection Details.
- Paste the new token into your Aruba data provider settings.
- Save the changes to restore the connection.
Attention–Requirement for Juniper Networks Data Providers Created in Any Version of SOTI XSight Before 2025.1.x
Procedure
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The Manage Indoor Locations panel displays Data Providers that require
regeneration of the WebHook Details.
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To access the Webhook Details popup, select
Regenerate to update the
Secret in their Juniper Mist Dashboard.
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The regenerated Secret displays.
