System Requirements for Live Support
The system requirements for Live Support are as follows:
| System | Property | Requirement |
|---|---|---|
| SOTI XSight | Version | 4.3 |
| Services | Chat Services (See Enabling Chat Services) Note: You can only use one Chat Service (this includes both
single and multi-node environments). Important: To enable Live Support, you
must create an
analysis profile. |
|
| SOTI MobiControl | Version | 2024.0 or higher if you want to launch a Live Support session from
SOTI MobiControl. For lower versions, you need to
launch Live Support directly from SOTI XSight. Note: All Live Support sessions get opened in SOTI XSight regardless of the SOTI MobiControl version you are using. |
| SOTI MobiControl Agent | Version | 15.2.4.1034 or higher for BlitFire remote-control. BlitFire provides faster and more efficient management of mobile devices through remote access and control. See here for details. |
| End user device | Version | Android 7.0 or higher |
| Memory | Minimum 2GB RAM (recommended) | |
| Clock Speed | Minimum 1.6GHz for octa-core CPU or 2.0GHz for quad-core CPU | |
| Services | Install the following:
|