Tags Settings
Create predefined and user defined tags that you can add to an incident. You can then use the tags to categorize and search for incidents.
Predefined Tags
About this task
To define a new tag or tag group, select the button.
To require at least one predefined tag on incidents before they can be resolved, select the Is required to resolve an incident option.
Note: You can add predefined and user defined tags to
incidents, even if you are not an administrator.
Procedure
User Defined Tags
About this task
To let non-administrators define new tags in the Incident Details view, select Allow User Defined Tags to Be Created On the Incident Page.
To define a new tag in this section, select
the button.
Note: You can add predefined and user defined tags to
incidents, even if you are not an administrator.