Creating an Incident in SOTI MobiControl

About this task

In SOTI MobiControl, you create incidents from a device or during a web-based remote-control session.

Procedure

  • To create an incident from a device:
    1. Select the device to open its Device Information panel.
    2. Select the Report Incident button.
      Creating incidents from a device
  • To create an incident during a web-based remote-control session:
    1. Select the Add to Incident button.
    2. In the Add Device to Incident dialog box, select Create New or Add to Existing Ticket.
    3. If you selected the Create New option, select a group for the new incident from the Select Group drop-down list.
    4. If you selected the Add to Existing Ticket option, search for the required ticket in the Search Incident field.
    5. After selecting the group for a new incident, or the ID of an existing incident, select Add.
      Creating incidents from a remotely controlled device