Inbound Email
Use the Inbound Email tab of the Group view to define or edit settings for a group's inbound emails.
Note: To send and receive emails through Office 365 integration, you need to configure,
and obtain information from, Microsoft Exchange Server. For details, see Configuring Microsoft Exchange Server.
Inbound Email
SOTI XSight receives inbound emails from an incident reporter. An inbound email automatically creates a new incident if it does not yet exist. A reporter can use inbound email to add notes to the incident.
| Server Type | Select the inbound email server type from the drop-down list: "POP3," "IMAP," or "Office 365." Most fields in this section change depending on the server type you have selected. |
| Host | Appears for "POP3" and "IMAP." Enter the hostname of the inbound email server that receives emails. |
| Port | Appears for "POP3" and "IMAP." Enter the port used by the inbound email server to receive emails. |
| Use SSL | Appears for "POP3" and "IMAP." Enable if the inbound email server used to receive emails uses secure communication. |
| Username | Appears for "POP3" and "IMAP." Enter the username to authenticate on the inbound email server. |
| Password | Appears for "POP3" and "IMAP." Enter the password to authenticate on the inbound email server. |
| Appears for "Office 365." Enter the email address for receiving incoming emails (for example, mobilesupport@<yourcompanyname>.com). | |
| Client ID | Appears for "Office 365." Enter the Client ID value you have obtained when registering with Microsoft. |
| Tenant ID | Appears for "Office 365." Enter your Microsoft Tenant ID. |
| Client Secret String | Appears for "Office 365." Paste the Client Secret value you obtained when registering with Microsoft. |
| Polling Frequency | Appears for "Office 365." The default email polling period is 2 minutes. Optionally, change the frequency by entering a different number of minutes. |
| Test Settings | After saving changes, select this button to test receipt of an inbound email using the current configuration. Errors (if any) display on the screen. |
| Whitelist is Enabled|Disabled | Toggle on to enable whitelisting of specific domains and/or email addresses. |
| Domains and Emails (Comma Separated) | If you have enabled whitelisting, enter a comma-separated list of email addresses and
domains from which to accept inbound emails. Important: Leaving this field empty blocks all inbound
emails. |