Zebra Simple Network Management Protocol (SNMP) Download

SOTI Connect supports Zebra Link-OS 6.6 and earlier printers with SNMPv2 protocol.

Legacy Zebra printers are reliable and durable, but because they lack modern management protocols, administrators face challenges in monitoring performance, ensuring security, and reducing downtime. Without proper management, these devices are prone to service interruptions, higher operating costs, and potential security risks.

SOTI Connect enables administrators to secure, configure, troubleshoot, and upgrade Zebra SNMP printers remotely, delivering modern management capabilities for older devices.

Key Features of SOTI Connect Support for Zebra Printers Utilizing SNMP

  • Automatic Printer Discovery and Enrollment: Register and discover Zebra printers effortlessly.
  • Total Printer Inventory: Search Zebra printers without knowing their IP addresses.
  • Wi-Fi Configuration: Remotely configure or update Wi-Fi settings, policies, and certificates over-the-air without removing printers from service.
  • Remote Configuration: Push updated settings to older printers to ensure consistent performance and extend their usefulness.
  • Firmware File Installation: Upgrade printers with new firmware to protect against vulnerabilities and improve functionality.
  • File Downloads: Use the File Store View to upload files into SOTI Connect and push them to devices via: Device Action, Action Rule, or Conditional Rule.

Requirements for Files/Firmware Downloads

  • Supported only on Zebra devices.
  • Perform downloads only when the printer is not actively printing.
  • Ensure the following ports are accessible:
    4646 PA—FS
    4649 PA ↔ MS communication; requires correct SNMP PA–SOTI Connect configuration
    4650 Simple HTTP for File Store Root Certificate Public Key
    9100 Direct socket connection
Tip: For optimal performance:
  • Update no more than 250 devices per Hive at once.
  • The firmware file must be 67MB or smaller. If the update file is larger, reduce the number of devices to make sure a smooth update process.

SNMP Bulk Import Header Format

SNMP bulk importation of devices requires a specific file format when the .CSV file has headers.

Note: This section applies only to SNMP bulk import .CSV files that contain headers.

To use a CSV file with headers for the SNMP bulk importation of devices, you must meet the following requirements:

  • The headers must only be Address, Public and Private.
  • The Ω (omega) symbol must be the first character of the first header only, indicating that headers are present.
  • The CSV file must be in CSV UTF-8 format.
    Note: If the CSV file is not saved in UTF-8 format, the Ω (omega) symbol is not recognized.

Registering SNMP Devices with Hostname

The SNMP Protocol Adapter (PA) supports hostname-based communication in addition to IP addresses.

Domain Name System (DNS) Lookup happens when:

  • Registering a device (hostname must resolve to an IP address, otherwise registration fails).
  • Processing device actions (action fails if DNS resolution fails).
    Note: Hostname resolution can return IPv4 or IPv6.

Reverse DNS Lookup happens when:

  • Searching for new devices (IP address is resolved to hostname, which is then used for registration if found).
  • Processing SNMP Traps (IP is resolved to hostname, and both are used to match a registered device).
  • If no match is found, the trap is ignored.