Editing Groups
About this task
Once a group has been created (see Creating Groups, you can edit it at any time. The changes you made to a group definition automatically apply to all existing tickets the group owns, except for the SLA changes that will apply only to new incidents created for the group.
To edit a group:
Procedure
- Select Settings from the main menu.
- Click the name of the group you need to edit on the Groups list in the Settings tree on the left to open the Group page.
-
Edit the group configuration as required in the page's tabs:
- Roles - see Roles Tab
- Email - see Email Tab
- Service Level Agreements - see Service Level Agreements Tab
- Work hour sets and holidays - see Manage Working Hours and Holidays
- Workflow - see Workflow Tab
- Click Save.