Using the SOTI Assist Administration Utility

The SOTI Assist Administration Utility enables you to perform various administrative tasks for SOTI Assist. Specifically, you can:

See at a glance whether the various parts of the SOTI Assist system are working correctly
Stop and start the SOTI Assist service
Change the port on which SOTI Assist listens for incoming HTTPS requests
Manage RSA keys SOTI Assist uses
Change the certificate that SOTI Assist uses for HTTPS communication
Configure SOTI Assist database settings
Set logging levels for SOTI Assist, and view generated logs

You can start the SOTI Assist Administration Utility from the Windows Start menu.

System Health

The System Health panel enables you to see at a glance whether the various parts of the SOTI Assist system are working correctly. If the utility detects a problem with a component, it displays a warning icon next to the component and displays a brief message to indicate the nature of the problem.


SOTI Assist Service	Indicates whether the SOTI Assist Windows service is running normally. Click the Test Now button to update the status information.
Web Console	Indicates whether the SOTI Assist console is accessible at the configured SOTI Assist server URL.
Keys	Indicates whether any problems were found with the RSA keys and encryption.
Certificates	Indicates whether any problems were found with the certificate bound to the port SOTI Assist uses for communication.
SOTI MobiControl Integration	Indicates whether any problems were found with SOTI Assist's integration with SOTI MobiControl.

Service Management

The Service Management panel enables you to test the status of the SOTI Assist Windows service on the local machine. You can also use this panel to start, stop or restart the service.


Test Now	Tests whether the SOTI Assist Windows service is running normally, and updates the status information according to the test result.
Start	Starts the SOTI Assist Windows service.
Stop	Stops the SOTI Assist Windows service.
Restart	Restarts the SOTI Assist Windows service.

Keys

The Keys panel lets you manage the RSA keys that SOTI Assist uses to encrypt sensitive data and sign authentication tokens.


Target host	Select a host from the Target Host dropdown list and click Export Keys to another host.
Import Keys	Click to import common RSA keys from another host.
Generate Keys	Click to generate new RSA keys if the current keys are compromised. Any existing data will be re-encrypted as part of the key generation process.
Force Generate	Enable this option if you want to force key generation even if SOTI Assist is unable to decrypt existing data using old keys. Note: You may lose data if this option is enabled.
Test Now	Click to run an immediate check on RSA keys.

Ports

The Ports panel enables you to see, and change, which port the SOTI Assist service and console will use to listen for incoming HTTPS requests.

Click the Test Now button to retest the SOTI Assist service.

Certificates

The Certificates panel enables you to see, and change, which certificate the SOTI Assist service and console will use for HTTPS communication.

Note: Only one certificate can be bound to a port. If you want to specify a certificate to be used by SOTI Assist only, one that is not shared with SOTI MobiControl, you must do one of the following:

Change the port number specified on the Ports panel before you select a SOTI Assist-specific certificate on this panel.
Install SOTI Assist on a different machine than SOTI MobiControl.


Import	Opens a dialog box in which you can find and select a certificate file you want to import.
Select	Opens the certificate store on the local machine, from which you can select a certificate.
View Details	Opens the Certificate property sheet for the current certificate, displaying information about the certificate.
Test Now	Tests the current certificate for any problems, and displays the test results.

Database

The Database panel enables you to configure and update the database server settings and database information for SOTI Assist.

Server Information


Server Name	Enter the database server name.
Connect Using	Select an authentication method: Windows Authentication or SQL Server Authentication.
User Name	Enter the username for the account that SOTI Assist will use to access the database. The account must have read/write permissions.
Password	Enter the password for the account that SOTI Assist will use to access the database.

Database Information


Deployment Method	Select the SOTI Assist database deployment method: Single Database or Multiple Databases.
Database Prefix	Enter the database prefix (if any).
Test Now	Click to test the connection to the database server, RSA keys, and services. The corresponding icons turn green for "success" or red for "failure."

Logs

The Logs panel enables you to set the logging level for SOTI Assist and remote control logs, and enable or disable logging of requests.

Click the View button under each log type to open the log in a text editor.


Off	No logs are recorded
Error	Only records Error items in the log file.
Warning	Only records Warning items in the log file.
Info	Only records Information items in the log file.
Verbose	Records everything in the log file. This is also known as Debug Logging.