Creating Groups

About this task

You use groups to define roles for SOTI Assist users, as well as group-specific email configuration, SLAs, and incident workflows. SOTI Assist users see only those groups they belong to. What actions they can perform on incidents and groups is defined by their role within a group.

To create a new group:

Procedure

  1. Select Settings from the main menu.
  2. Click New Group at the bottom of the Settings tree on the left to open the Add New Group dialog box.
  3. Enter a name for the group in the Group Name field. Names cannot include special characters.
  4. Enter a prefix that will denote group's incidents. For example, if you enter "GR," incident 12335 created for this group will be named "GR-12345." Prefixes cannot include special characters.
  5. Click Save.

Results

The new group appears on the list of the existing groups in the Settings tree (left-hand side of the SOTI Assist settings view. If you are a System Administrator or Group Administrator, you can now configure the group as required - see Editing Groups. The group also becomes available for selection when creating a new incident (to the users who belong to that group) - see Creating an Incident.