Available Device Actions
Device actions are quick and simple operations such as locking a device remotely or sending a
message to a device. You can execute device actions on:
- A single device.
- Many devices.
- A device group.
Important: In July 2022, Samsung deprecated Samsung E-FOTA and replaced it
with Samsung Knox E-FOTA. As a result, SOTI MobiControl 2024.1 no
longer supports Samsung E-FOTA. SOTI MobiControl integrates Samsung
Knox E-FOTA in future updates.
Until then, you may continue using Samsung Knox E-FOTA to manage firmware on SOTI MobiControl enrolled devices via the Samsung Knox Admin Portal.
You must have suitable permissions to send a device action. See the table below for details.
Tip: You can pin often-used device actions to the top of the device actions
list (see Bookmarking Device Actions).
Tip: You can perform a device action on many devices at a time (see Performing Device Actions on Multiple Devices).
| Device Action | Description | Permission Required (../../../users/devicepermissions.html#users_device_group_permissions__action_commands) |
|---|---|---|
| Activate DDM | Activate the Declarative Management Protocol on this device. Warning: There is no deactivate DDM device action. Unenroll
the device to deactivate DDM. |
Activate Declarative Device Management |
| Allow Exchange Access | Access Microsoft Exchange email through SOTI MobiControl Enterprise Resource Gateway or Microsoft Exchange Server integration. | Manage Device Exchange Access |
| Allow SOTI Hub Access | The device user can access content within the SOTI Hub app. | Manage SOTI Hub |
| Allow SOTI Surf Access | The device user can access the SOTI Surf app. | Manage SOTI Surf |
| App Feedback Update | Uploads a report containing changes in the status of managed apps to
Google Play servers. Note: You can only use this action three times
every 24 hours per device.
|
App Feedback Update |
| Block Exchange Access | Blocks access to Microsoft Exchange email through SOTI MobiControl Enterprise Resource Gateway or Microsoft Exchange Server integration. | Manage Device Exchange Access |
| Block SOTI Hub Access | Prevents device users from accessing content within the SOTI Hub app. | Manage SOTI Hub |
| Block SOTI Surf Access | Prevents device users from accessing the SOTI Surf app. | Manage SOTI Surf |
| Bypass Activation Lock | Overrides the Apple activation lock on supervised iOS devices. | Bypass Activation Lock |
| Cancel Firmware Upgrade | Cancels a scheduled OTA Zebra device firmware upgrade. See Cancelling Scheduled Upgrades for more details. | Firmware over the Air |
| Check-In | Forces the selected devices to connect to SOTI MobiControl and accept configuration changes or updates. | Check-In |
| Clear Restrictions | Removes any user-configured restrictions from the device. | Clear Restrictions |
| Clear SOTI Hub Cache | Deletes all cached content from the SOTI Hub app. | Manage SOTI Hub |
| Clear SOTI Surf Cache | Deletes all cached content from the SOTI Surf app. | Manage SOTI Surf |
| Delete | Removes the selected devices from SOTI MobiControl management. | Delete |
| Delete User | Deletes a local user account on a macOS device. Requires macOS 10.13 or later. | Delete User |
| Disable | Disconnects a device from the SOTI MobiControl deployment server. Disconnected devices do not receive configuration changes or updates from SOTI MobiControl until they are re-enabled. | Enable/Disable |
| Disable Agent Upgrade | Prevents devices from upgrading to the latest version of the SOTI MobiControl Device Agent. | Upgrade Agent |
| Disable Kiosk Screen | Disables Kiosk on the device (Android, Windows CE, and Windows Desktop Classic). | Manage Device Administrator |
| Disable Lost Mode | Disables managed lost mode on Apple devices. Restriction: You can not disable Lost Mode if a
device with a passcode loses network connectivity. You must
restore it through recovery mode.
|
Enable/Disable Lost Mode |
| Disable Passcode Lock | Removes screen lock passcode from devices. | Disable Passcode Lock |
| Disable Windows Sandbox | Disable the built-in Windows Sandbox feature for the selected Windows Modern device. | Manage Windows Sandbox |
| Enable | Reconnects a disconnected device to SOTI MobiControl. | Enable/Disable |
| Enable Agent Upgrade | Devices can upgrade to the latest version of the SOTI MobiControl Device Agent. | Upgrade Agent |
| Enable Kiosk Screen | Enables Kiosk on the device (Android, Windows CE, and Windows Desktop Classic). | Manage Device Administrator |
| Enable Lost Mode | Enables managed lost mode on Apple devices. Note: Send the Disable Passcode Lock
action before you enable Lost Mode. |
Enable/Disable Lost Mode |
| Enable Windows Sandbox | Enable the built-in Windows Sandbox feature for the selected Windows Modern device. | Manage Windows Sandbox |
| Enter Admin Mode | Device users can access device as administrator (Android only). | Manage Device Kiosk |
| Enter User Mode | Disables administrator access to the device for the device user (Android only). | Manage Device Kiosk |
| Install Device Plugin | Initiates installation of the latest plugin or upgrade to the latest plugin version (Android devices only). | Manage Device Plugins |
| Lock | Activates the lock screen on the selected devices (see also Locking a Device). To configure the lock feature for Windows Modern devices, see Locking a Windows Modern Device. | Lock |
| Play Sound | Plays a sound from the device to locate it nearby. | Lock |
| Print Test Page | Sends a command to a printer to print a test page. | Print Test Page |
| Refresh OS Update Status | Retrieves status information on an operating system update and displays it in the Device Information panel. | Refresh Software Update Information |
| Regenerate Personal Recovery Key | Device users can regenerate the personal recovery key (see | Regenerate Personal Recovery Key |
| Remote Ring | Sends a command to the device to ring. | Remote Ring |
| Remove | Removes a device from a virtual device group, including inherited configurations. | Manage Devices and View Groups |
| Rename | Renames the device in the SOTI MobiControl console. | Rename |
| Report Incident | Creates a ticket in SOTI XSight with the
details of the selected device automatically entered. Note: You must
have SOTI XSight installed and configured to use
this action. |
None |
| Reset Account | Resets the enterprise binding for Managed Google Play accounts on Android Enterprise devices. The reset replaces any existing accounts and adds a new account from the selected enterprise binding. | Reset Account |
| Reset Exchange Access | Resets access to Microsoft Exchange email (whether through SOTI MobiControl Enterprise Resource Gateway or Microsoft Exchange Server integration) to the standard set by applicable compliance policies. | Manage Device Exchange Access |
| Reset Passcode | Changes the device passcode to one specified by the administrator. | Set Passcode |
| Scan for OS Updates | Scan Apple servers for newer versions of a device's operating system. | Refresh Software Update Information |
| Scan for Viruses | Scans the device for viruses immediately instead of waiting for a scheduled scan. | Antivirus Controls |
| Send Message | Write and send a message to the SOTI MobiControl Device Agent on your devices. | Send Messages |
| Send Script | Write and send a script to your devices. | Send Scripts |
| Send SMS | Write and send an SMS message to your devices. | Send Messages |
| Set Device Name | Changes the name of the device on the actual device. You can use macros to generate names automatically. | Rename |
| Set Firmware Password | Sets or clears the firmware password on a macOS device. Requires macOS 10.13 or later. | Set Firmware Password |
| Set Wallpaper | Sets the screen wallpaper on the device. | Set Wallpaper |
| Soft Reset | Executes a soft reset of the device, closing open applications and clearing any data in RAM. | Soft Reset |
| Sync Files Now | Forces an immediate synchronization of files between the selected devices and SOTI MobiControl. | Sync Files Now |
| Turn Off/Suspend | Turns the device off. | Turn Off/Suspend |
| Unenroll | Unenrolls a device from SOTI MobiControl management, allowing you to refresh it for a new user or with a new add devices rule. | Unenroll |
| Unlock User | Unlocks a macOS local user account that locked due to too many failed login attempts. Requires macOS 10.13 or later. | Unlock User |
| Update eSIM Cellular Plan | Sends a request to the iOS device to update its eSIM cellular plan. Requires iOS 13 or later and device enrollment. | Update eSIM Cellular Plan |
| Update MDM Profile | Updates the MDM profile of Apple devices. | Update MDM profile on device |
| Update OS | Updates the operating system of supported Apple devices to the latest available version. For supported Apple devices, download and / or install the latest or an available version of the operating system. Restriction: This Apple device must be
Supervised. Tip: A letter after the version
number [such as 16.4(a)] refers to a Rapid Security Response OS
version.
|
Update Software |
| Update Virus Definitions | Updates the device's virus definitions for virus scans. | Antivirus Controls |
| Upgrade Agent Now | Initiates the download and installation of the latest SOTI MobiControl Device Agent. | Upgrade Agent |
| Upgrade Firmware | Initiates a OTA Zebra device firmware upgrade. See Upgrade Firmware on Zebra Devices with LifeGuard OTA for more details. | Firmware over the Air |
| Wipe | Removes all data on the device. | Wipe |