Bypassing the Activation Lock

Before you begin

Important: Complete this procedure before wiping your iOS devices. If you do not, you will need to manually enter the bypass code on your device.

If you are transferring a device from another MDM or SOTI MobiControl instance and the phone has not been factory reset, SOTI MobiControl cannot retrieve the activation lock bypass code from the device.

About this task

To automatically bypass the activation lock on iOS devices:


  1. Select the devices with activation lock enabled and in the Device Actions bar, select More > Bypass Activation Lock icon in the Device Actions menu bar.
  2. If applicable, click the warning message at the bottom of the dialog box to see why SOTI MobiControl cannot bypass the activation lock on some of the selected devices.
  3. Click Bypass Activation Lock.

What to do next

You can now wipe your iOS devices.