Creating an Incident for Selected Devices

About this task

With SOTI XSight, you can quickly create incident tickets for devices on the Watchlist. To report a device or a group of devices, do the following:

Procedure

  1. Within the Watchlist, select the devices to report.
    Watchlist device selection
  2. From the Device Actions menu bar, select Report Incident button Report Incident. A Report Incident confirmation window opens.
  3. Click Report Incident.

Results

The Incident Management window opens with a draft incident form. SOTI XSight automatically associates the selected devices under Devices.